Public Attitudes to The National Health Service in Scotland - 2004 Survey
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LIST OF TABLES/CHARTS
TABLE 3.1: PROFILE OF TENURE, AGE AND DISABILITY BY SOCIAL CLASS
TABLE 3.2: DEMOGRAPHIC PROFILES FROM THE 2000 AND 2004 WEIGHTED SAMPLES.
FIGURE 3.1: OVER THE LAST TWELVE MONTHS, WOULD YOU SAY YOUR HEALTH HAS ON THE WHOLE BEEN …
TABLE 3.3: DO YOU HAVE ANY LONG-STANDING ILLNESS, DISABILITY OR INFIRMITY? BY LONG-STANDING, I MEAN ANYTHING THAT HAS TROUBLED YOU OVER A PERIOD OF TIME, OR THAT IS LIKELY TO AFFECT YOU OVER A PERIOD OF TIME. IF YES: DOES THIS ILLNESS, DISABILITY OR INFIRMITY LIMIT YOUR ACTIVITIES IN ANY WAY?
FIGURE 4.1: AWARENESS OF NEW OR MODERNISED NHS SERVICES
TABLE 4.1: HAVE YOU HEARD OF BEING ADMITTED FOR A DAY RATHER THAN STAYING OVERNIGHT IN HOSPITAL FOR TREATMENT OR MINOR SURGERY?
TABLE 4.2: HAVE YOU HEARD OF NHS 24 - THE 24-HOUR TELEPHONE HEALTH AND ADVICE SERVICE BEING INTRODUCED ACROSS SCOTLAND?
TABLE 4.3: HAVE YOU HEARD OF MORE TREATMENT AVAILABLE AS AN OUTPATIENT RATHER THAN HAVING TO BE AN INPATIENT?
TABLE 4.4: HAVE YOU HEARD OF HAVING A CHOICE OF APPOINTMENT TIME IN THE NHS?
TABLE 4.5: RESPONDENTS WHO HAVE USED DIFFERENT COMBINATIONS OF NHS SERVICES
FIGURE 4.2: MULTIPLE USE OF NHS SERVICES:
TABLE 4.6: USAGE OF MULTIPLE SERVICES BY OWN HEALTH STATUS
TABLE 4.7: HAVE YOU CALLED NHS 24 IN THE LAST 12 MONTHS?
TABLE 4.8: HAVE YOU CONSULTED WITH YOUR LOCAL PHARMACIST OR CHEMIST ABOUT A MINOR HEALTH CONDITION OR AILMENT IN THE LAST 12 MONTHS?
TABLE 4.9: HAVE YOU HAD A PRESCRIPTION FROM SOMEONE OTHER THAN A DOCTOR SUCH AS A NURSE?
FIGURE 4.3: IN THE LAST 12 MONTHS, HAVE YOU…
FIGURE 4.4: IN THE LAST 12 MONTHS, HAVE YOU USED AN OUT-OF-HOURS SERVICE…?
FIGURE 4.5: IN THE LAST 12 MONTHS, HAVE YOU HAD A TELEPHONE CONSULTATION IN NORMAL SURGERY HOURS?
TABLE 4.10: IN THE LAST 12 MONTHS, HAVE YOU SEEN A MEMBER OF YOUR LOCAL PRIMARY HEALTH CARE TEAM SUCH AS A GP, PRACTICE NURSE, HEALTH VISITOR OR OTHER HEALTH CARE PROFESSIONAL AT A LOCAL SURGERY?
FIGURE 4.6: WHICH OF THE FOLLOWING PEOPLE HAVE YOU SEEN AT A LOCAL SURGERY IN THE LAST 12 MONTHS?
TABLE 4.11: WHICH OF THE FOLLOWING PEOPLE HAVE YOU SEEN AT A LOCAL SURGERY IN THE LAST 12 MONTHS?
TABLE 4.12: IN THE LAST 12 MONTHS, HAVE YOU RECEIVED CARE AT HOME SUCH AS FROM A HEALTH VISITOR, A GP, A DISTRICT NURSE, A COMMUNITY MIDWIFE OR OTHER HEALTH PROFESSIONALS WITHIN SURGERY HOURS?
FIGURE 4.7: HAVE YOU BEEN TO AN APPOINTMENT AT AN OUTPATIENT CLINIC IN THE PAST 12 MONTHS?
TABLE 4.13: IN THE LAST 12 MONTHS, HAVE YOU BEEN ADMITTED TO AN NHS HOSPITAL AS AN INPATIENT, EVEN IF YOU WENT HOME ON THE SAME DAY?
TABLE 5.1: OVERALL, HOW SATISFIED OR DISSATISFIED WERE YOU WITH THE SERVICE PROVIDED DURING THIS VISIT?
TABLE 5.2: OVERALL, HOW SATISFIED OR DISSATISFIED WERE YOU WITH THE SERVICE PROVIDED DURING THIS VISIT?
TABLE 5.3: WOULD YOU SAY THAT THE OUTPATIENT PROCESS WAS WELL CO-ORDINATED SO YOU DIDN'T EXPERIENCE ANY UNNECESSARY DELAY OR REPEAT VISITS?
FIGURE 5.1: SATISFACTION WITH NHS SERVICES
TABLE 5.4: OVERALL, HOW SATISFIED ARE YOU WITH ALL OF THE NHS SERVICES YOU HAVE USED IN THE LAST 12 MONTHS?
TABLE 5.5: OVERALL, WHEN YOU THINK ABOUT THE NHS OVER THE LAST FEW YEARS, WOULD YOU SAY IT HAS BEEN GETTING BETTER, WORSE OR STAYING ABOUT THE SAME?
TABLE 5.6: AND THINKING ABOUT THE NHS OVER THE NEXT FEW YEARS, DO YOU EXPECT IT TO GET BETTER, WORSE OR STAY ABOUT THE SAME?
FIGURE 5.2: EXPECTATIONS OF NHS 44
FIGURE 5.3: NET SCORES FOR THE PAST AND FUTURE IN 2000 AND 2004
FIGURE 6.1: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE OUT-OF-HOURS SERVICE?
FIGURE 6.2: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE SURGERY ON THAT VISIT?
FIGURE 6.3: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE OUTPATIENT CLINIC THE LAST TIME YOU VISITED?
TABLE 6.1: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE OUTPATIENT CLINIC THE LAST TIME YOU VISITED?
FIGURE 6.4: HOW LONG AFTER YOU KNEW YOUR GP WAS REFERRING YOU FOR AN APPOINTMENT (HAD WRITTEN TO THE HOSPITAL) DID YOU HAVE TO WAIT FOR THE APPOINTMENT TO TAKE PLACE?
TABLE 6.2: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE HOSPITAL?
TABLE 6.3: HOW EASY OR DIFFICULT WAS IT FOR YOU TO GET TO THE HOSPITAL?
FIGURE 7.1: WERE YOU OFFERED A TELEPHONE CONSULTATION WITH SOMEONE FROM THE SURGERY WITHIN 48 HOURS OF ASKING, EVEN IF YOU THEN CHOSE TO WAIT LONGER TO TALK TO THE PERSON OF YOUR FIRST CHOICE? IF YES, HOW LONG DID YOU HAVE TO WAIT?
TABLE 7.1: WERE YOU OFFERED A TELEPHONE CONSULTATION WITH SOMEONE FROM THE SURGERY WITHIN 48 HOURS OF ASKING, EVEN IF YOU CHOSE TO WAIT LONGER?
TABLE 7.2: WERE YOU OFFERED AN APPOINTMENT WITH SOMEONE FROM THE SURGERY WITHIN 48 HOURS OF ASKING, EVEN IF YOU CHOSE TO WAIT LONGER?
FIGURE 7.2: WERE YOU OFFERED AN APPOINTMENT WITH SOMEONE AT THE SURGERY INSIDE 48 HOURS OF ASKING, EVEN IF YOU THEN CHOSE TO WAIT LONGER TO SEE THE PERSON OF YOUR FIRST CHOICE?
TABLE 7.3: WERE YOU OFFERED AN APPOINTMENT WITH SOMEONE FROM THE SURGERY WITHIN 48 HOURS OF ASKING, EVEN IF YOU CHOSE TO WAIT LONGER?
TABLE 7.4: AND DID YOUR GP TELL YOU THAT THE OUTPATIENT CLINIC MIGHT OFFER YOU A CHOICE OF DATES OR TIMES FOR THE APPOINTMENT?
TABLE 7.5: DID YOU AGREE AN APPOINTMENT DATE AND TIME WITH THE OUTPATIENT CLINIC OR WEREN'T YOU OFFERED A CHOICE?
FIGURE 7.3: AND ONCE YOUR APPOINTMENT WAS AGREED, DID THE CLINIC CANCEL OR ALTER THE TIME OF YOUR APPOINTMENT?
FIGURE 7.4: THINKING ABOUT YOUR LAST STAY AS AN INPATIENT, WAS IT PLANNED IN ADVANCE OR WAS IT AN EMERGENCY ADMISSION?
FIGURE 7.5: DID YOUR GP GIVE YOU AN IDEA ABOUT HOW LONG YOU MIGHT HAVE TO WAIT TO BE ADMITTED?
FIGURE 7.6: AND DID THE ADMISSIONS DEPARTMENT OFFER YOU SOME CHOICE OVER THE DATE AND TIME OF YOUR ADMISSION?
TABLE 8.1: HOW MUCH INFLUENCE DO YOU FEEL MEMBERS OF THE PUBLIC HAVE AT THE MOMENT OVER THE WAY THAT THE NHS IS RUN?
TABLE 8.2: HOW MUCH INFLUENCE DO YOU THINK MEMBERS OF THE PUBLIC SHOULD HAVE OVER THE WAY THAT THE NHS IS RUN?
TABLE 8.3: DID YOU WANT TO PASS ON ANY COMMENTS, WHETHER POSITIVE OR NEGATIVE, ABOUT THE SERVICE YOU RECEIVED?
TABLE 9.1: THINKING ABOUT THE LAST TIME YOU USED THE OUT-OF-HOURS SERVICE, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING FACILITIES?
TABLE 9.2: THINKING ABOUT THE LAST TIME YOU USED THE OUT-OF-HOURS SERVICE, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.3: THINKING ABOUT THE LAST TIME YOU USED THE OUT-OF-HOURS SERVICE, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.4: THINKING ABOUT YOUR LAST TELEPHONE CONSULTATION, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.5: THINKING ABOUT YOUR LAST VISIT TO THE SURGERY, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING FACILITIES: ALL WHO SAID THAT THERE WAS ANY NEED FOR IMPROVEMENT.
TABLE 9.6: THINKING ABOUT YOUR LAST VISIT HOME VISIT, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.7: THINKING ABOUT YOUR LAST VISIT TO THE OUTPATIENT CLINIC, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING FACILITIES?
TABLE 9.8: THINKING ABOUT YOUR LAST VISIT TO AN OUTPATIENT CLINIC, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.9: THINKING ABOUT YOUR LAST EXPERIENCE AS AN INPATIENT, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING FACILITIES?
TABLE 9.10: THINKING ABOUT YOUR LAST EXPERIENCE AS AN INPATIENT, PLEASE TELL ME TO WHAT EXTENT YOU FEEL IMPROVEMENTS ARE NEEDED TO THE FOLLOWING ASPECTS OF THE SERVICE THAT YOU RECEIVED?
TABLE 9.11 - SUMMARY OF IMPROVEMENTS: ALL SAYING THAT THERE WAS A GREAT NEED FOR IMPROVEMENTS/SOME IMPROVEMENT WAS REQUIRED
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