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Digital Communities Final Report

C SET-UP AND IMPLEMENTATION

Implementation Process

C.1 Computers were delivered and installed in participants' homes by trained engineers from PC World. The engineers were provided with an 'orientation' script to follow to explain the basics of how to use the computer to participants. The Interim survey included a number of questions about the installation process.

C.2 A significant proportion of respondents in both areas felt the time taken by the engineer to explain how to use the new computer was not long enough (43% in North Argyll and 36% in Bellsmyre - see Figures C-1 and C-2).

C.3 Older respondents in North Argyll (but not Bellsmyre) were significantly more likely to say the amount of time spent explaining how to use the computer was too short. This probably reflects lower levels of initial computer usage among older participants and, unsurprisingly, suggests the level of support required in introducing people to computers is likely to be significantly more for older people.

C.4 Twenty-two per cent of respondents in North Argyll and 15% in Bellsmyre were dissatisfied with the way the person who installed the computer explained how to use it ( Figure C-3). Some of the difficulties in both areas may have related to the fact that the engineers were working to relatively tight timescales for delivering and installing the equipment. Some of the respondents who were dissatisfied commented that the engineers "seemed in a rush".

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