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Listen
chr guide: building a common housing register
a practitioner's guide
appendices
Building a common housing register
APPENDIX 1: STRUCTURE AND CONTENT OF DEVELOPMENT PLAN
What should a development plan cover?
The following headings are suggested for each element - or task - included in the development plan:
- Title
- Task
- Resources
- Timescale
- Status
- Risk factors
- Costs (actual or estimated)
The following are headings and subheadings that you may wish to use in your development plan. The tasks and the order in which they need to be carried out will be influenced not only by the model chosen but by local contextual issues. Some may be unnecessary if you have chosen to develop a simpler model.
- Scoping and feasibility research
- Agreeing aims and objectives for the CHR ( see chapter 5)
- Agreeing the model of CHR for the area ( see chapters 8 and 12)
- Local feasibility work on specific issues ( see chapter 12)
- Considering statutory obligations and links with wider objectives (chapter 11) - Working groups ( see chapter 3)
Establishing a structure for detailed development work, implementation issues, and decision making processes. This could include some or all of the following:
- Steering group or working group
- Management group(s)
- Housing advice working group
- ICT working group
- Health assessment working group
- Home visit working group - Recruitment ( see chapter 4)
- Project manager
- Administrative staff
- ICT co-ordinator or system developer
- Central administrative unit
- Management/staff and data processors
- Developing and agreeing policy, practice, procedures and protocols (see chapters 6, 9 and 12)
CORE FUNCTIONS:
- Housing advice protocol and framework for delivery (housing options guide and procedural guidance)
- Application form
- Home visit protocol
- Administration (processing, assessing and updating applicant information)
- Allocations policies
- Health assessments
- Handling applicants' post-application enquiries
OTHER FEATURES:
- Different levels of partnership
- Nominations
- Homelessness protocol
- Verification of applicant information prior to offer
- The offers process
- Managing the register
OTHER:
- Complaints process
- Data protection statement
- Targets and standards for service delivery (this will also be written into the legal agreement, see chapter 16)
Key tasks
- Develop, design and consult on application form ( chapter 13)
- Print application form
- Review of existing waiting lists
- Develop central administration unit
- Transfer all landlords' waiting lists to CHR ( see chapter 17)
- Agree transitional arrangements for taking applications/letting ( see chapter 17)
- Data quality check
- Develop and design additional forms such as home visit, referral forms
- Develop and design information leaflets
- Costs (chapter 15) Development
- Project management
- ICT development and implementation
- Form design and print
- Publicity
- Training
- Review of existing waiting lists
- Setting up new list
Set up
- Central administration unit
- Staff
- Facilities: computers, desks, photocopiers, filing cabinets, etc
Revenue
- Ongoing revenue costs
- Agree budgets
- Agree how costs will be distributed amongst partners
- Involving stakeholders
- Introductory seminars
- Newsletters
- Publicity and information
- Branding the CHR
- Launch event
- Involving users
- Information and Communications Technology (chapter 14)
(NB: this assumes that a comprehensive model is being developed. Simpler models which involve only single pointing software will require fewer tasks)
The System
- Business analysis
- High level specification
- Security
- Examine systems
- Demonstrate systems
- System selection
- Detailed specification
- Solution design (full analysis of allocation policies)
- Mock system build
- Manual test of allocation policies and results
- Test system
- Live system build
- Test system
The Purchase
- Software/hardware
- Consider remote access
- Delivery
- Installation
- Test
Administration and maintenance
- How?
- Who?
- Training
- Business process training
- Housing advice
- Procedures
ICT Training
- Application registration
- Full data input
- Amending applications
- Short-listing
- Making offers
- Service level agreement and/or legal agreement (chapter 16)
- Draft
- Consultation
- Approval
- Finalise
- Sign up - Monitoring and evaluation
- Legislation
- Scottish Executive monitoring requirements
- Data protection
- Single Regulatory Framework requirements (including access to information held by the CHR)
- SCORE/local authority core requirements
- Satisfaction surveys.
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