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Protecting Children and Young People: Framework for Standards
Annex B: What to do if you are concerned about practice
Each agency has its own complaints procedure. Anyone who feels that practice falls short of the expectations outlined in the Framework should raise the issue with the agency responsible for the service.
For example they can complain to:
the Chief Executive of their National Health Service Board;
- the Chief Executive of the Local Authority;
- the Director of Education;
- the Director of Social Work;
- the Chief Constable;
- the Chief Executive of the voluntary organisation providing services;
or to bodies that regulate staff such as:
- the Scottish Social Services Council (social care and social work staff);
- the Nursing and Midwifery Council (nurses and midwives);
- the General Teaching Council for Scotland (teachers);
- the General Medical Council (doctors).
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