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Listen
Protecting Children and Young People: Framework for Standards
Standard 3
Professionals ensure children are listened to and respected
1 Professionals get to know each child and build reliable relationships with them. Agencies ensure there is continuity and regularity of contact.
2 Professionals can demonstrate that they:
- listen to, and take account, of the views of each child and those of their family or other adults close to them;
- discuss issues in private when a child wants to do so;
- enable each child and their parents to be involved in making decisions unless this compromises the child's safety or that of other children;
- explain their actions and the reasons for them; and
- help each child and their parents to understand the implications of the decisions that are being made.
3 Professionals do all they can to ensure each child and their parents, including those whose first language is not English or who find it difficult to communicate in words, can understand what is happening.
4 Professionals and agencies have systems in place to ensure that each child and their parents know how to question decisions and make complaints, and that those complaints are investigated and responded to.
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