The Scottish Government

2004

CONTENTS

ACKNOWLEDGEMENTS
CHAPTER ONE: INTRODUCTION
SCOTTISH CHILD CONTACT CENTRES
RESEARCH AIMS AND OBJECTIVES
THE STRUCTURE OF THE REPORT
CHAPTER TWO: RESEARCH METHODOLOGY
SURVEY OF CENTRE USERS
SURVEY OF CENTRE STAFF
CHAPTER THREE: USER CHARACTERISTICS
INTRODUCTION
CHILDREN USING THE CONTACT CENTRES
ALLEGATIONS OF DOMESTIC ABUSE
MENTAL HEALTH AND SUBSTANCE USE PROBLEMS
REFERRAL SOURCES
COURT ORDERS AFFECTING THE FAMILIES
TYPE OF CONTACT TAKING PLACE
RELATIONSHIP BETWEEN THE PARENTS
GENDER AND ETHNICITY OF RESIDENT / NON RESIDENT PARENTS
RELATIONSHIP BETWEEN NEWLY REFERRED PARENTS AND CHILDREN
NEWLY REFERRED FAMILIES WHO STOPPED USING THE CONTACT CENTRE
SUMMARY
CHAPTER FOUR: CONTACT CENTRE STAFF
INTRODUCTION
EXPERIENCE & SKILLS
TRAINING
RESPONSIBILITIES AND ROLES OF CONTACT CENTRE WORKERS
SERVICES OTHER THAN SUPPORTED CONTACT
FAMILIES WITH SPECIFIC ISSUES
SAFETY AND SUPPORT
SUMMARY
CHAPTER FIVE: DISCUSSION
INTRODUCTION
FAMILIES USING CONTACT CENTRES
ALLEGATIONS OF DOMESTIC ABUSE
ACCESS TO SERVICES
SUPPORTED AND SUPERVISED CONTACT
RESPONSIBILITY FOR APPROPRIATE REFERRALS
CHAPTER SIX: KEY CONCLUSIONS
ANNEX ONE: 26 CONTACT CENTRES
BIBLIOGRAPHY

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