The Scottish Government

2003

CONTENTS

ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
CHAPTER ONE: INTRODUCTION
CHAPTER TWO: LITERATURE REVIEW
INTRODUCTION
INITIAL CONTACTS BETWEEN VICTIMS AND THE POLICE
KEEPING VICTIMS INFORMED
OTHER SOURCES OF ADVICE AND SUPPORT
VICTIMS' EXPECTATIONS
LEVELS OF SATISFACTION WITH THE POLICE RESPONSE
REPEATED VICTIMISATION
BLAMING THE VICTIM - OR APPEARING TO DO SO
CHAPTER THREE: METHODOLOGY
ACCESS
SELECTION OF STUDY AREAS
DATA COLLECTION: FOCUS GROUPS
ETHICAL ISSUES
REVISIONS TO PLANNED METHODOLOGY
INDIVIDUAL INTERVIEWS
DATA ANALYSIS
CHAPTER FOUR: FOCUS GROUP DISCUSSIONS
INDIVIDUAL VICTIMS
CORPORATE VICTIMS
CHAPTER FIVE: INTERVIEWS WITH INDIVIDUAL VICTIMS
REPORTING THE INCIDENT
PROGRESS OF THE CASE
CRIMES THAT WERE SOLVED
OVERALL PERSPECTIVES
CHAPTER SIX: INTERVIEWS WITH CORPORATE VICTIMS
REPORTING THE INCIDENT
PROGRESS OF THE CASE
OVERALL SATISFACTION
CHAPTER SEVEN: DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS
BIBLIOGRAPHY
INTERVIEW SCHEDULE FOR INDIVIDUAL VICTIMS

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