| Title: | Benchmarking and Definitions Within Contact Centres |
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| Description: | Helps readers to understand the language used in the contact centre environment and the usefulness of benchmarking. |
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| Web publication date: | November 26, 2003 |
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| Last modified date: | July 18, 2006 |
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| Document type: | Adobe PDF document Viewer Help |
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| File size: | 373.3 kb |
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| | Open file | Open file in new window |