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Effective Interventions Unit Moving On: Update Employability And Employment For Recovering Drug Users
Chapter 5: Specialist 'employability' programmes
This chapter provides factual information about the range of specialist employability programmes. These programmes may be attached to drug services or contracted from mainstream training and employment providers. They exist to meet the needs of specific target groups and they tend to be supported packages of short-term funding. The ultimate outcome of these programmes may not be a job on the open market. Given the range of problems faced by clients, often a more reasonable goal may be people moving into mainstream programmes, other forms of education and training and voluntary work. It is important to note that
the range of programmes and projects varies from area to area.
Progress2Work
Provides specialist help and support to clients with a history of drug misuse to make better use of Jobcentre Plus programmes and services, and helps them move from treatment to training, education and employment. Introduced in 2001 by the UK Employment Service, progress2work (P2W) is targeted at people who find it difficult to access mainstream provision without additional support. P2W is now available across all Jobcentre Plus Districts in Scotland (with the exception of Grampian, Moray, Orkney and Shetland, which will be rolled out between October 2003 and March 2004).
Information Up to August 2003 there have been approximately 6000 starts with p2w, eight out of ten are male and just under one third are ages 18-24. 25% have dependents and 60% have been out of employment for more than 2 years. Information from
Department of Work and Pensions. |
P2W focuses on people who have either completed a treatment programme or are stabilised on substitute prescriptions. Through a detailed personal assessment an individually tailored action plan is developed for each client stating clear and manageable steps of progression. Personal advisors work individually with clients
to build confidence and develop coping strategies and problem solving skills. P2W puts clients in touch with external agencies offering a range of training, education and employability services and continues to offer individual support while clients access these services. Support is offered through a weekly meeting to discuss clients' progress and any other emerging issues. Participation in the programme is
voluntary and clients can drop out at any time without losing benefits.
The type of support offered by P2W to help clients remove barriers to training and employment includes:
Help with re-establishing contacts and rebuilding bridges with family members
Liaise and advocate on behalf of clients with Housing Agencies and Council Services
Help clients access support to improve literacy and numeracy skills
Help clients without a bank account to access a Citizen Card
Encourage and assist clients to attend counselling appointments
Assist clients to access funding to purchase clothes and other items they may need in preparing for job interviews and starting work
Assist clients who relapse to re-enter treatment services
Assist clients to gather and obtain appropriate documents including birth certificate, driver's licence and disclosure certificates
Challenge clients perceptions of training and education and encourage realistic employment goals
Progress2Work Link-Up
Extends the provision of progress2work to those clients with the greatest disadvantage in the labour market, including ex-offenders, the homeless and those recovering from alcohol misuse. Link Up pilots were launched in Fife and Tayside in February 2003.
Case studies: P2W These case studies have been modified to ensure confidentiality but both are based on real-life cases. Harry has been attending a treatment service for some time and managed to gradually reduce his methadone intake. He has been unemployed for 16 years but for years had an interest in dry-stone dyking. Following a successful rehabilitation programme in which Harry completed the Step Course / Investment in Drama, he became motivated to be referred to P2W. While on P2W, and with help from other agencies, including Action Team for Jobs, Jobcentre Plus and Careers Scotland, Harry was able to attend and make good progress on a training course to become a dry stone waller. Recently, Harry has been approached by a local company offering him work as soon as he qualifies. Carol was referred to P2W by a voluntary sector drug service in August 2002. She had been unemployed for over one year and was excluded from attending the New Deal provision because of her aggressive behaviour to the Jobcentre staff. Following the initial assessment it was clear that she was willing and eager to stick to her treatment and care programme and improve her employment prospects. Because she had limited work experience she was referred to a Training for Work option with a local training provider in November 2002. This meant that she was eligible for a 10 top up on her Job Seekers Allowance and for help with travel costs. Carol also had to deal with her anger outbursts and develop her self-confidence. She showed commitment and determination in attending the training, which entailed travelling a long distance on a daily basis using public transport. As a result of her commitment during the training period Carol was offered a job with a voluntary agency who is a P2W provider and is still a full-time employee with that agency. |
New Futures Fund (NFF)
NFF is a labour market programme introduced in Scotland in 1998 and completes in March 2005 with a total funding of 29 million. It is delivered through Scottish Enterprise and aimed at people aged 16-34 who face serious disadvantage in the labour market. The programme plays a key role in closing the opportunity gap. It does not expect or require immediate job outcomes but focuses on
small steps of progress and the 'distance travelled' by individual clients. NFF operates through organisations that have expertise in working with harder to help groups by adding an employability dimension to their work. It engages clients who are in receipt of Incapacity Benefit and Income Support, clients who - with the right support - can move towards work. Phase 1 of NFF ended on 31
st March 2002 and Phase 2 continues until end of March 2005. A key objective in Phase 2 is for NFF to influence mainstream policy and programmes to ensure
more systematic support for the client group.
The providers of NFF are mainly from the voluntary sector with some statutory sector (mainly Local Authority Social Work) providers. Projects target people who have problems with physical and mental health, substance misuse, homelessness, physical and mental disability, offenders and ethnic minorities. From the 81 projects in Phase 2, 26 have been set up to work specifically with recovering drug users.
The NFF Model
NFF is a unique response to the social and economic exclusion of individuals. As a direct support to mainstream employment programmes, it provides a bridge between social support and provision and the world of work for client groups who are not usually catered for by mainstream training and employability services. The emphasis is on
raising employability and long-term career planning rather than moving people quickly into employment. A key element of the NFF model is developing successful relationships with organisations involved in employability work and working in partnership with other employment projects and services. Delivery of New Futures has been identified as characterised by a
flexible approach and four key aspects
: initial and on going assessment; action planning; an individual tailored methodology; and longer-term support. Most NFF projects try to maintain contact with clients after they leave the project recognising that
aftercare is an important element of the employability support.
Evidence The evaluation of NFF Phase 2 found that projects working with clients affected by drug use tend to have less contact with agencies like Jobcentre Plus. This was partly due to NFF staff feeling JCP staff are unable to work with their clients or were worried clients benefits would be threatened (Evaluation of NFF Phase 2, Interim Report). |
While NFF projects provide a wide range of assistance to individual clients, an
Employability Model is being developed to capture this unique provision for the most socially disadvantaged and excluded. The Model outlines the NFF approach to providing employment focused services and is based on an analysis of the practice and outcomes from NFF projects. It highlights those elements of New Futures that, taken together, have enabled staff to help individuals move towards social and economic inclusion. In addition, the Model also outlines the content of the
NFF Employability Framework. This Framework is completed by all NFF projects to show what each project actually does to improve the employability of clients. It covers elements including:
Personal and labour market context
One to one support
Relapse prevention
Building self-confidence
Literacy work
Assets
Certified courses (especially IT)
Basic and core skills and attributes
Activities: e.g. outdoor pursuits, art, photography, interior design work
Group work to increase social skills
Marketing and development
Presentation
Interview techniques
CVs
Job applications
Service Example Next Steps Scotland found that using the NFF Employability Framework had the following advantages: Provides students and staff with tools to measure success Keeps staff focused on students needs Creates expectation of success without putting pressure on students Empowers students by helping to seek their chosen career direction
The Framework also helps: Identifying other specialised services Formalising partnership working Evidence day to day activities Keeps staff focused on organisational goals
Contact Next Steps, 441 High St. Kirkcaldy, Fife KY1 2SN Tel: 01592 268894 |
Evaluation of NFF Phase 2
The elements of the NFF model that clients reported to be most useful included:
The programme is
voluntary
It is
flexible and responsive to clients' needs
It
is holistic and supports clients to address barriers by helping them build on their individual assets
It is
forward looking and takes a long-term approach to developing the individual
It is staffed by people who make the
client feel valued
Information Between April 2002 and June 2003 3,617 clients started in the 80 NFF projects. 60% are male, one third are between the ages of 16 - 19 and another quarter age 20-24. Overall, 1,377 clients left NFF programmes, destination is known for 1,086. Of these 11% were referred on to an addiction or drug problem service (Evaluation of NFF Phase 2, Interim Report). |
Overall, 86% of interviewed clients felt that attending the NFF project had enhanced their employability. Clients have identified the main ways the projects had assisted them:
developing their core skills and facilitating personal development;
building their confidence and self esteem;
signposting to specialist sources of assistance as necessary;
developing their networks and contacts;
facilitating access to mainstream services; and
providing information on possible progression routes.
Mainstreaming
NFF is a pilot that is due to finish in March 2005. Discussions about securing mainstream funding resources to develop NFF and make it available to a large number of clients are still in progress. The NFF
Employability Model will be used to show mainstream funders and providers the benefits of adopting the NFF approach to working with socially excluded groups. For more information on NFF projects contact the
New Futures Fund Team, Scottish Enterprise 0141 248 2700
EXAMPLES OF NEW FUTURES FUND PROJECTS 'Women In Work', Hydepark Business Centre, Units 27 & 28, 60 Mullinsburn Street, Glasgow G21 4SS. The project was established in April 2002 to help women in Glasgow aged 16-35 and experiencing difficulties due to substance misuse access education, training and employability services. It is managed by Glasgow Social Work Department and links with appropriate agencies, such as local addiction teams and P2W, to help clients move from 'stable' drug use to education and employment. The project combines personal and social development with other support including job search and visits to FE Colleges. It also offers aftercare support through a 'drop in' service available one evening per week. Turning Point Scotland, "Chrysalis" 9 Forrest Road, Edinburgh, EH1 2QH This project operates a structured programme for clients aged 16-34 with the aim of increasing employability, access to paid and voluntary work, and training and education options. The project focuses on achieving realistic move-on/exit strategies for individuals though effective partnership working and using a mixture of one-to-one sessions and groupwork. Introduction to the project is predominantly through CJS, social work and self-referrals. Individuals must be stable before accessing the programme. Significant numbers have progressed directly to employment. Others have gone on to college and even university. Work Track, "Sorted Programme" Castlebrae Business Centre, Peffer Place, Edinburgh, EH16 4BB This project provides a quality, client centred pre-vocational programme of guidance and support to facilitate individual key transitions and enables clients aged 16-34 to become more 'opportunity ready' for sustainable experience of training, education or employment. Local organisations such as the Castle Project and Greater Liberton Drugs Project are amongst the referral organisations, as well as Social Work and DTTO. Careers Scotland and Jewel & Esk Valley College are involved in the delivery of the programe. Clients have moved on to further education, employment and local community learning. Clients who have not moved into specific destinations leave with longer term action plans and an overall improvement in self-confidence and self-belief. Methadone Activities Programme, "MAP", 117 Brook Street, Bridgeton, Glasgow, G40 3AP This project works with individuals, employers and other agencies to address and remove the barriers to effective integration for clients aged 16-34 in accessing and sustaining employment and training/education opportunities. This is achieved through providing a framework of personal support to enable clients to integrate fully into a working and/or training/education environment. The majority of referrals to the programme are made by the wider organisation, as the New Futures Fund is the final stage of a throughcare service. The aim is to assist clients to access employment, education and training as outcomes. To date clients have gone on to undertake computer courses, voluntary work and some clients have accessed and sustained employment over a period of time. 'Move On' Project, Renfrewshire, 20 Back Sneddon St. Paisley PA3 3DJ. The project has been involved in helping people with drug and alcohol problems assess their employability skills and progress to further education, voluntary work, supported employment and eventually full employment. The project works closely with the Reid Kerr FE College to help clients access short courses while accompanied by a project worker. An outreach worker from the local Careers Service works in the project one day per week helping clients with personal presentations, career options, and identifying their skills and interests. The project also employs an Employer Liaison worker linking in with employers and other agencies including progress2work and the Wise Group. The aim of this post also includes raising awareness amongst employers about drug and alcohol issues and how they relate to employment. |
Beattie Implementing Inclusiveness
As part of the implementation of the Beattie Committee report on Implementing Inclusiveness, there are 13 Inclusiveness pilot projects managed by
Careers Scotland which will run until March 2004. Subject to the outcomes of the National Evaluation of the projects, future mainstreaming of the key worker service will be considered from April 2004. These projects, in partnership with a range of local, statutory and voluntary agencies, provide key worker support
for young people with additional support needs in order to help them progress to - and sustain - education, training and employment. An emerging barrier to the effectiveness of the Inclusiveness Projects was the absence of
'intermediate' employment options for those clients progressing into employment. As a response,
7 supported employment pilots managed by Careers Scotland working in partnership with other agencies, were established in March 2003. The aim of the pilots is to provide a means of increasing the range and availability of entry routes into employment. More specifically, they will match a young person with an employer and develop
on-site intensive support for both employer and employee for as long as required. The purpose of the pilots is to test whether the model of support works for a range of clients with additional support needs, including those with drug misuse problems. More information on the pilots can be obtained from the
Scottish Executive Enterprise, Transport and Lifelong Learning Department.
EXAMPLES of inclusiveness Projects Dunbartonshire and Lomond Inclusiveness Project: The project aims to ensure a seamless transition and support to young people age 14-24 moving through education, training and employment. Support includes a new employability programme and a mentoring scheme, early intervention, transitional support and post-school support. Grampian Inclusiveness Project: The project has a strong focus on cross agency training and development of staff. It targets looked after young people and those with chaotic lifestyles and autism. Key workers provide mentoring to clients as well as to the business sector. Examples of Beattie Inclusiveness Supported Employment Projects 2002-4 Dunbartonshire - West Region: The project has been set up to extend the development of the local Positive Futures / Inclusiveness and JOBlink projects to include young people aged 15-18. The delivery model of the project includes 3 strands: initial assessment, action planning and opportunity awareness. This stage provides the key elements of vocational profiling, job analysis and job development; and identification of suitable employers: Based on the needs and aspirations of both employers and clients, this stage matches clients with employers; and offers post placement support. This is an enhanced induction phase involving client, employer and project worker. Specific elements of job coaching support are agreed and regular contact and support offered. Glasgow - West Region: Aimed at young people who are motivated and able to access employment but require additional specialised support to sustain employment. The project provides vocational profiling, job shadowing and short placement opportunities, integration of clients within the workplace, paid work, job coaching, support and training to mentors in the workplace. Clients have the opportunity to progress to full-time employment but also reduce their hours at time of crisis. North East Region - Tayside: The project concentrates on young people in the Forfar area. A Supported Employment Advisor provides support to both clients and employers. The project aims to build on existing services to help clients become job-ready and assist them into employment. Initially the project will work with employers from the retail, hospitality and customer service areas. For information contact: Beattie Implementation Team, 0141 242 0133,beattie@scotland.gsi.gov.uk |
Beattie Inclusiveness Projects: Case Studies 'A' is 16 and has been attending the
On-Track Club pilot project run by Careers Scotland. The project takes place in schools to assist young people who are underachieving. 'A' comes from a difficult home background, was poorly motivated, lacked confidence and had been failing to achieve her full potential at school. At the Club, she gained in confidence and took on a leadership role. She was awarded the end of term Careers Scotland prize for the most improved student in On-Track within her school. 'A' is now considering Sports and Leisure as a possible career and has been successful in gaining a place at the local college on the Intermediate 2 course for Leisure and Recreation, starting September 2003.
'B' is 17 and left school in summer 2002. He was placed on the Get Ready for Work training programme by Careers Scotland but was asked to leave due to behavioural and personal problems. For a while 'B' disengaged from contact with anyone. However, through the intervention of an outside organisation working with his family, he now has the services of a
Key Worker supporting him in confidence-building and working with other people. 'B' is currently undergoing a placement at a local Golf Course and is planning to train as a Green- Keeper. 'C' stopped attending school mid-way through 3
rd year because of school, social and family circumstances. She was referred by the school and social work to a
C.S.V project, helping 2 days a week at a local nursery. This stopped her from becoming completely isolated. 'C' missed the chance to sit 'S' Grade exams and as soon as she left school registered at the local Careers Scotland Centre. A referral was made to a
Key Worker in July 2001, when it was becoming apparent that she needed intensive and ongoing support in order to overcome various barriers to employability.
A range of assessment work highlighted 'C's need for help with literacy, numeracy and IT skills. She was referred to a volunteer programme and a supported training programme. Both were initially unsuccessful but revealed deeper confidence issues that had to be explored over a number of one-to-one sessions with the Key Worker. However, eventually 'C' felt ready to try a 'Taster Day' at the
Princes Trust with her Key Worker going along for moral support. This proved a success and, although she was still very apprehensive, 'C' agreed to start the programme in January 2002. By week 4 she had settled completely and was considered a key player/leader in the group. The
Key Worker maintained contact to ensure sustainability, and at the end of the 12 week programme 'C' was successful in finding a work placement in a nursing home. This placement linked to a supported training programme -
Get Ready for Work - with a local provider. 'C's confidence and self-esteem were developed by this planned support to the stage where she felt able and willing to undertake the selection process for a place on a Raleigh International expedition. She was successful in this attempt and, with help from a range of partner agencies and individuals, managed to collect the money and equipment required to go on the Raleigh expedition to Central America from October 2002 - January 2003. After this life changing experience 'C' returned to work part-time at an After School Project whilst looking for her next job. |
New Opportunities Fund 'Better Off'
The New Opportunities Fund's Better Off programme aims to encourage and empower people who misuse or have misused drugs to take positive steps back into society. It does so by supporting them in the process of moving on to mainstream education, training, employment and accommodation in their communities. 31 awards totalling 5,525,507 were granted in March 2003 to a range of community rehabilitation projects and a further 3,874,491 will be awarded to various groups across Scotland in February 2004.
EXAMPLES of NOF Projects Access to Industry - Transition: an educational programme aiming to support people recovering from substance misuse back into the community through education, training and employment. It will establish new pathways towards social and economic inclusion for unemployed people or those living in Edinburgh SIPs area. South Lanarkshire Council Positive Employer Attitudes and Real Lives (PEARL): this scheme will assist 120 employers and create job opportunities for 30 people with a history of substance misuse. It will offer services and support to employers helping them employing and retaining these individuals. Orkney Islands Property Developments Limited, Supporting Tenancies Project: a support worker will help people adjust after detoxification. The worker will help people find accommodation, maintain tenancy, access further education and work-base training, and prevent relapse. New Horizons Community Rehabilitation Service, Glasgow: aims to help people moving on from drug use to access education, training and employment opportunities. The focus is on building local partnerships to deliver tailored support packages to 60 individuals. Apex Trust Scotland, City Connection, Edinburgh: the project will support 180 people with drug misuse problems progress into employment, training education. It will provide tailored programme (including outdoors activities) addressing social and personal barriers, legitimate economic activity and inclusion. East Renfrewshire Council Substance misuse Team: the project will provide people affected by substance misuse a range of activities and interventions to develop confidence, practical skills, access education and training, and progress employment. Apex Trust Scotland Throughcare, Ayrshire and Arran: the service will work with prisoners nearing release to increase employability skills, employment opportunities and assist with accommodation problems. It will provide individual tailored programme addressing barriers, legitimate economic activity and inclusion. Alcohol and Drugs Support South West Scotland, Dumfries and Galloway: the project will address the multiple barriers people with substance misuse problems face in moving towards training and employment. It will do this by providing psychological support and a range of one to one training in core skills, basic adult education and employment skills. For information contact: The NOF Scotland Information Team 0141 242 7800 |
Scottish Drugs Forum Employability Team
The SDF Employability Team aims to work in partnership with local Drug Action Teams (DATs) and is involved in assisting the development of education, training and employment opportunities for drug users. It is funded by Scottish Enterprise through the New Futures Fund until Autumn 2004. The overall aim of the team is to reduce drug related harm by enhancing routes to training and employment for people with drug problems.
The objectives of the team include:
Cross-cutting response: To support DATs in the developments of effective dialogue with key agencies
Development work: To undertake a range of development work in conjunction with DAATs to help drug users access training and improve employability
Solutions to barriers: To encourage appropriate and effective solutions to the range of barriers faced by drug users seeking training and employment
Service information: To support the development of a national database providing information on existing training and employability services
For more information:www.sdf.org.uk
Scotland Against Drugs Employment Projects
Scotland Against Drugs has funded two employment projects:
Back on the Road in Glasgow and currently
Back on the Tracks based in Bo'ness. The aim of the projects is to provide a sheltered work environment for recovered drug users and form partnerships with representatives from the private, public and voluntary sectors. The trainees for the projects are chosen from the drug services and are given full-time employment for a period of six months. During that time they have the opportunity to gain work experience in a realistic and supportive environment. To date, SAD has managed to access long-term employment for 11 trainees. SAD is currently in the process of developing further employment projects in Shetland and Aberdeen.
For more information:
www.sad.org.uk
Social Firms
A social firm is a business that is established to provide employment opportunities within a supportive working environment for people who are disabled and disadvantaged in the labour market e.g. people with learning disabilities or mental health problems. They aim to generate over 50% of their income from the sale of goods and services to a commercial market. A social firm will ensure that 25% of its staff is people with disadvantages who are integrated into the workplace. For information on
Social Firms Scotland seewww.socialfirms.org.uk
Example Six Mary's place Guest House is one of five social firms developed and managed by Forth Sector in Edinburgh. Opened in 1992, it employs people affected by mental health problems. Over 100 individuals have worked and trained in the guesthouse and it is run as an ordinary commercial business. It provides support and training for its staff, including a transitional employment initiative with local hotels. |
Additional developments
A growing number of
Drug and Alcohol Action Teams (DAAT) now have
employability sub-groups aiming to push forward the employability agenda. These sub-groups aim to bring together the range of specialist and mainstream providers that need to be involved in the development and provision of employability services to recovering drug users.
The
Association of Drug Action Teams (ADAT
) has established an employability sub group to look at the strategic co-ordination of pathways to employment. Current issues for the sub group include: mainstreaming of NFF projects, information sharing between DAATs and national employability co-ordination issues.
EXAMPLES of Local Employability sub-groups Ayrshire and Arran ADAT has established an employability sub-group bringing together representatives from SDF, Careers Scotland, P2W, Scottish Enterprise, Chamber of Commerce, Addiction Projects, SIPs and FE Colleges. The aim is to bridge the gap between treatment and employment agencies, map existing services and inform the work of the ADAT. Argyll and Clyde ADAT has a short life working group on employability. The group held an event focussing on the difficulties and issues faced by recovering drug users on a methadone script who are also in employment. Specific issues, including ways of ensuring that a daily dispensing of methadone can be managed within a full time job were discussed. The event brought together GPs, nurses, pharmacists, drugs and employability agencies, service users and families. In Fife the
DAAT decided that in order to encourage partnership it will join the existing
Employability Access Group rather than develop a new group. The group is chaired by Fife's progress2work co-ordinator and includes representation from the DAAT, Fife Council Employability & Social Inclusion team, specialist treatment and care services, SAD, SDF and Training For Work providers. The group has put together a bid for the New Opportunities Fund to develop a service that will provide support to individuals when they enter employment as well as providing support to employers. Midlothian DAAT has set up an
Employment Action Group to develop an inclusive strategy to help those furthest from the labour market, including people with substance misuse issues, access employment opportunities. The group has conducted a mapping exercise and a needs assessment that focused on developing a 'one stop shop' approach to employment access services. It has developed an
Employment Action Strategy and is currently in the process of prioritising actions to be taken forward by three task groups involving representatives from a wide range of employment agencies. The Borders DAAT Employability sub-group began meeting in November 2002. It is chaired by the area's SDF employability co-ordinator and includes representatives from Jobcentre Plus, progress2work, Apex, a range of statutory and voluntary treatment and care services, Scottish Enterprise and a FE college. The group has undertaken to conduct a mapping exercise to provide a clearer understanding of employability pathways in the area, and will follow the mapping by a full needs assessment exercise. Other key functions of the group are networking, sharing of information, reviewing work experiences and raising employability of the agenda of the DAAT. The group will also write an employability strategy and priorities for action. |
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