| Description | This project reviewed the existing evidence on six key topic areas related to the provision of legal advice and information in Scotland. |
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| ISBN | 0-7559-3624-8 |
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| Official Print Publication Date | |
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| Website Publication Date | October 24, 2003 |
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2003 | A REVIEW OF EVIDENCE
LEGAL INFORMATION AND ADVICE PROVISION IN SCOTLAND: Blake Stevenson Ltd
OPM |
This document is also available in pdf format (400k) CONTENTSACKNOWLEDGEMENTS
1 INTRODUCTION
2 AIMS AND METHODS
AIMS
METHODS
3 INFORMATION TECHNOLOGY
On-Line Provision
Telephone Helplines
IT tools and Systems Used by Advisers
Emails, Faxes and other IT tools
Overall Usage of IT
Barriers to IT
Issues Raised
Key Considerations for the development of community legal services in Scotland
4 IMPROVING ACCESS: OUTREACH AND REFERRAL
Outreach
Referral
Key Considerations for the Development of Community Legal Services in Scotland
5 QUALITY ASSURANCE
Review of literature
Quality Assurance in practice
Key Considerations for the Development of Community Legal Services in Scotland
6 CONTRACTS FOR CIVIL LEGAL AID IN ENGLAND AND WALES
Introduction of Contracting
Controlling cost and quality through contracts
Impact of contracting on suppliers
Changes in service provision and access
Conclusions and considerations for the development of community legal services in Scotland
7 THE ROLE OF LAWYERS AND NON-LAWYERS
Evidence from the literature review
Current Practice in Scotland in relation to Non-Lawyers and Lawyers
Key Considerations for the development of community legal services in Scotland
8 CONCLUSIONS
Annex 1LIST OF ORGANISATIONS INTERVIEWED
Annex 2ELECTRONIC INFORMATION SYSTEMS
Annex 3 SELECTED BIBLIOGRAPHY AND ON-LINE REFERENCES |
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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