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Listen
talking matters
developing the communication skills of doctors
Footnotes
1 Fallowfield LJ. Giving sad and bad news.
The Lancet 1993;341:476-478
2 Audit Commission. What seems to be the matter? Communication between hospitals and patients. London. Stationery Office, 1993.
3 Safe and Effective Patient Care: Generic Clinical Governance Standards. NHS Quality Improvement Scotland 2003.
4 Maguire P, Pitceathly C. Key communication skills and how to acquire them.
BMJ 2002; 325: 697-700.
5 British Medical Association. Communication skills education for doctors. 2002.
6 The General Medical Council.
Good Medical Practice. 2001.
7 Fallowfield LJ. Things to consider when teaching doctors how to deliver good, bad and sad news.
Medical Teacher 1996; 18 27-30.
8
Adding Life to Years. Report of the Expert Group on Health Care of Older People, Scottish Executive 2002.
9 Ramirez AJ
et al. Mental health of hospital consultants: the effects of stress and satisfaction at work.
The Lancet 1996; 347: 724-28.
10 Scottish Executive.
Our National Health: a plan for action, a plan for change. 2000.
11
www.icmresearch.co.uk/reviews/2002/patients-redress-survey.htm
12 Johnson D. How the Atlantic barons learnt teamwork.
BMJ 2001; 322:563
13 Fallowfield LJ
et al. Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial.
The Lancet 2002; 359: 650-56.
14 Maguire P, Pitceathly C. Key communication skills and how to acquire them.
BMJ 2002; 325: 697-700.
15
www.bristol-inquiry.org.uk/final report
16 Safe and Effective Patient Care: Generic Clinical Governance Standards. NHS Quality Improvement Scotland 2003.
17 British Medical Association. Communication skills education for doctors. 2002.
18 Fallowfield LJ
et al. Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial.
The Lancet 2002; 359: 650-56.
19 Kinnersley P, Butler C. Context bound communication skills training: development of a new method. Medical Education 2002; 36:377-83.
20 Ford S, Fallowfield L, Lewis S. Doctor-patient interaction in oncology.
Soc Sci Med 1996, 11, 1511-1519.
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