The Scottish Government

2003

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CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE INTRODUCTION
Writing the National Care Standards
Consultations
The Care Commission
Background and aims of research
Research design
Structure of the report
CHAPTER TWO THE NATIONAL CARE STANDARDS COMMITTEE (NCSC)
Membership of the NCSC
The NCSC meetings
Experiences of the NCSC
Research and consultations
Summary
CHAPTER THREE THE PROCESS: WORKING GROUP MEMBERSHIP
Invitation to participate
Initial reactions to being on the working groups
Representation in the working groups
Service users in the working groups
Carers in the working groups
Black and ethnic minority representation
Summary
CHAPTER FOUR THE PROCESS: THE WORKING GROUPS IN OPERATION
Sub-groups
Making decisions
Using a template
Time commitments
Financial constraints
Between invitation and taking part
Practical and emotional support
The end of the working groups
Summary
CHAPTER FIVE THE PROCESS: THE CONSULTATIONS
Informal consultation
Consultation events
Focus groups
Other research
Written consultations
Summary
CHAPTER SIX THE OUTCOME: THE NATIONAL CARE STANDARDS
Opinions of the National Care Standards
Inspection
Feedback on the standards
Summary
CHAPTER 7 CONCLUSIONS
The National Care Standards Consultations
Concluding comments
APPENDIX ONE THE WORKING GROUPS
APPENDIX TWO THE NATIONAL CARE STANDARDS
APPENDIX THREE INTERVIEW TOPIC GUIDE
APPENDIX FOUR RECOMMENDATIONS
APPENDIX FIVE THE NATIONAL CARE STANDARDS CONSULTATION EXERCISES
APPENDIX SIX MAP

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