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Scotland's People: Results from the 2001/2002 Scottish Household Survey (Volume 7: Annual Report)

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Scotland's People Volume 7: results from the 2001/2002 Scottish Household Survey

Table 7-28: Proportion of adults very satisfied with way that local authority dealt with enquiry by sex

Column percentages, 2001/2002 data
Adult population contacting Council about different services

	Male	Female	All	Male base	Female base	Total base
Refuse/bin collection	37	43	40	1319	1792	3111
Council Tax	26	24	25	1302	1570	2872
Environmental health	10	13	12	560	807	1367
Planning	14	10	12	630	628	1258
Building control	12	9	10	559	606	1165
Street lighting	9	10	9	435	570	1005
Street cleaning/dog fouling	2	2	2	212	265	477
Road repairs/pot holes	6	4	5	456	442	898
Pavements	2	1	2	160	189	349
Winter maintenance	1	1	1	188	189	377
Trading standards	*	*	2	92	84	176

Table 7-29: Proportion of adults very satisfied with way that local authority dealt with enquiry by age

Column percentages, 2001/2002 data
Adult population contacting Council about different services

	16 to 24	25 to 34	35 to 44	45 to 59	60 to 74	75 plus	All
Refuse/bin collection	34	41	44	43	36	31	40
Council Tax	46	35	22	18	23	29	25
Environmental health	*	12	14	11	12	*	12
Planning	*	10	14	14	10	*	12
Building control	*	9	12	10	9	*	10
Street lighting	*	6	8	9	15	1*	9
Street cleaning/dog fouling	*	*	1	2	3	*	2
Road repairs/pot holes	*	2	5	6	6	*	5
Pavements	*	*	*	2	*	*	2
Winter maintenance	*	*	*	2	*	*	1
Trading standards	*	*	*	*	*	*	2

Bases	16 to 24	25 to 34	35 to 44	45 to 59	60 to 74	75 plus	All
Refuse/bin collection	157	591	883	885	471	124	3111
Council Tax	357	800	623	575	398	119	2872
Environmental health	68	268	344	367	258	61	1366
Planning	17	197	352	424	221	45	1256
Building control	71	207	317	311	203	57	1166
Street lighting	15	127	207	317	264	76	1006
Street cleaning/dog fouling	19	76	112	110	124	38	479
Road repairs/pot holes	25	107	189	288	234	58	901
Pavements	13	44	56	120	84	33	350
Winter maintenance	17	68	97	111	75	11	379
Trading standards	12	34	48	55	20	4	173

Table 7-30: Percentage finding services very or fairly convenient by annual net household income

Column percentages, 2001/2002 data
Adult population

	0 to 6,000	6,001 to 10,000	10,001 to 15,000	15,001 to 20,000	20,000 and over	All
Post Office	90	91	90	91	89	90
Bank	72	73	74	75	76	75
Doctors	79	80	81	82	82	81
Grocery/food shop	89	90	90	91	92	91
Chemists	85	85	86	87	88	86
Outpatients	58	57	59	61	63	60
Public transport	81	81	78	75	73	76
Base	2,814	6,053	6,063	4,145	8,854	27,929

Table 7-31: Percentage finding services very or fairly convenient by access to motor vehicle

Column percentages, 2001/2002 data
Adult population

	Access to motor vehicle	No access to motor vehicle	All
Post Office	91	89	90
Bank	77	70	75
Doctors	83	77	81
Grocery/food shop	92	88	91
Chemists	88	84	87
Outpatients	63	53	60
Public transport	73	85	76
Base	18,831	9,854	28,685

Table 7-32: Percentage finding services very or fairly convenient by urban/rural classification

Column percentages, 2001/2002 data
Adult population

	Large urban areas	Other urban areas	Accessible small towns	Remote small towns	Accessible rural	Remote rural	Scotland
Post Office	90	90	92	94	88	88	90
Bank	75	79	79	92	62	65	75
Doctors	80	83	87	93	74	81	81
Grocery/food shop	92	93	94	94	83	84	91
Chemists	89	89	92	93	75	66	87
Outpatients	63	66	55	70	49	43	60
Public transport	86	82	71	69	53	41	76
Base	10,298	8,352	2,937	1,290	3,264	2,498	28,639

Table 7-33: Percentage finding services very or fairly convenient by local authority

Row percentages, 2001/2002 data, Adult population

	Post Office	Bank	Doctors	Grocery/food shop	Chemists	Outpatients	Public transport	Base
Aberdeen City	88	77	78	94	89	71	92	1,164
Aberdeenshire	90	75	84	94	86	54	52	1,127
Angus	89	75	80	90	85	49	60	635
Argyll and Bute	90	69	81	84	70	53	67	548
Clackmannanshire	88	67	76	95	90	44	68	520
Dumfries and Galloway	88	79	86	89	84	62	60	775
Dundee City	89	73	73	93	89	49	87	788
East Ayrshire	93	78	86	93	88	75	79	670
East Dumbartonshire	91	80	82	92	88	66	76	556
East Lothian	93	78	88	89	89	34	73	553
East Renfrewshire	91	81	85	88	90	54	82	506
Edinburgh City	91	75	83	92	90	51	85	2,234
Eilean Siar	95	87	88	93	62	69	82	630
Falkirk	92	79	85	92	89	75	82	746
Fife	90	74	76	92	85	56	78	1,768
Glasgow City	90	72	82	91	89	71	87	3,037
Highland	90	70	79	89	77	56	51	1,081
Inverclyde	88	63	71	86	84	57	86	499
Midlothian	88	77	79	89	88	40	76	604
Moray	92	83	81	92	89	70	72	581
North Ayrshire	92	72	85	92	88	60	76	728
North Lanarkshire	88	71	78	87	84	55	74	1,547
Orkney	91	80	90	92	78	70	34	615
Perth and Kinross	92	80	83	91	88	63	65	675
Renfrewshire	89	75	79	92	88	74	87	899
Scottish Borders	93	83	85	91	85	63	65	609
Shetland	83	55	76	89	51	56	48	606
South Ayrshire	91	82	85	92	91	75	77	654
South Lanarkshire	90	78	84	91	88	55	76	1,527
Stirling	93	79	89	91	88	73	66	570
West Dumbartonshire	88	71	77	90	85	50	89	499
West Lothian	89	68	82	91	84	66	75	734
Scotland	90	75	81	91	87	60	76	28,685

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