The Scottish Government

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Contents

Introduction

Terms used

Comments

Before using the service (standards 1 and 2)
1 Information about the childcare agency
2 Agreeing the service

Using the service (standards 3 to 6)
3 Service arrangements
4 Quality
5 Management and staffing arrangements
6 Concerns, comments and complaints

Annex A: Glossary
Annex B: Useful reference material