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Not Reinventing the Wheel... A Directory of Current Practice in Tackling Anti-Social Behaviour by Scottish Local Authorities
19 Incident Diaries
These can be a useful tool in evidence gathering and case building for legal action. However, it is important that tenants/residents asked to keep one are given clear advice and instruction on their completion to ensure recording is accurate and relevant and to avoid victims and complainants becoming obsessive about relatively minor incidents.
Good Practice Model | Authority | Key Player |
Strong on how to complete the diary with helpful examples. | Renfrewshire | Bryan Healy
ASI'ST and Mediation Manager
01505 325 030
bryan.healy@renfrewshire.gov.uk |
One-page sheet explains need for relevant information. Practical and realistic. | Dumfries and Galloway
(now Dumfries and Galloway Housing Partnership) | Hilary Lyon
01387 260 000
Ext. 67350
HilaryL@dumgal.gov.uk |
Clear instructions on how to complete the diary are given. | Fife | Fiona Alder
Housing Investigation Officer
01592 414 233
fiona.alder@fife.gov.uk |
Racial Harassment procedure contains an incident diary. | East Renfrewshire | Iain McLean
Business Manager Tenancy Services
0141 577 3720
Iain.Maclean@eastrenfrewshire.gov.uk |
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