It is essential policy and procedure is communicated and that there is effective publicity on the authority's stance on anti-social behaviour.
Good Practice Model | Authority | Key Player |
Loose-leaf, easily updateable tenants handbook with a comprehensive section devoted to "Respect for others". | Aberdeenshire | Alastair Mutch
Housing Services Manager
01569 768 540
alastair.mutch@aberdeenshire.gov.uk |
Good Neighbour Charter and Code of Conduct for Tenants (s ee section 10). | Glasgow (now Glasgow Housing Association) | Jackson Greenhorn
Assistant Chief
Housing Officer
0141 274 0414
jackson.greenhorn@gha.org.uk |
Comprehensive Tenants Handbook "Respecting Others" draws attention to tenancy conditions. Also covers what the council can do. | Perth and Kinross | Liz Cooper
Estates Manager
01577 867 615
LCooper@pkc.gov.uk |
Three well-produced leaflets on Mediation, Neighbour Disputes, Anti-social Behaviour and Experiencing Neighbour Problems plus a comprehensive section in the tenants handbook. | East Dunbartonshire | Grant MackIntosh
Housing Policy Manager
0141 578 8000
Grant.Mackintosh@eastdunbarton.gov.uk |
Tenants Pack - "Be a Good Neighbour". Tenants newsletter regularly covers anti-social behaviour and neighbour nuisance. Call centres (all residents). | East Renfrewshire | Iain McLean
Business Manager,
Tenancy Services
0141 577 3720
Iain.Maclean@eastrenfrewshire.gov.uk |
Clear and succinct leaflet - "The Good Neighbour Approach" ( see section 6). | Stirling | John McIver
Tenants Services Manager
01786 443 018
maciverj@stirling.gov.uk |
Information for complainants from all tenures. Emphasis on ASBOs. | West Dunbartonshire | Martin Mckendrick
Assistant Team Leader
01389 608 999
martin.mckendrick@west-dunbarton.gov.uk |
Good Neighbour Handbook jointly produced by Council, Community Council, two local Housing Associations and Police. Resident involvement in preparation. | Midlothian | Anita Anderson
Principal Officer
0131 271 3611
Anita.Anderson@midlothian.gov.uk |
"Racial Harassment - A Guide for Council Tenants" explains what the council will do and encourages victims to report problems. Available in Punjabi, Urdu, Bengali, and Chinese. | Edinburgh | Housing Advice Centre
0131 529 7368 |
"Living in Tenement Flats" an advisory guide produced in conjunction with local universities and primarily aimed at students and non-resident landlords. | Edinburgh | Environmental and Consumer Services
0131 529 3030 |
"Housing Services" Tenants' Handbook, "Keeping your house safe and secure" and "Mediation: a new way of dealing with neighbour complaints". (prepaid post-card to facilitate requests). "ASBOs; What you need to know". | Dumfries and Galloway | Derek Anderson
Research and
Development Officer
01387 245 111
DerekA@dumgal.gov.uk |