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Not Reinventing the Wheel... A Directory of Current Practice in Tackling Anti-Social Behaviour by Scottish Local Authorities
17 Tenant and Resident Involvement in Developing Policy and Procedure
If residents are involved in developing policy and procedure they are likely to have more confidence that it will work, and be more supportive of ensuring that it does.
Good Practice Model | Authority | Key Player |
Anti-social Management Group ( see section 4). | Clackmannanshire | Lawrence Hunter
Service Manager
Housing Management
01259 452 681
Lhunter@clacks.gov.uk |
Kenmay Tenants and Residents Group. With active support from the local Estates Management Officer a village orderly was appointed and a young adults group initiated for 16-25 year olds. | Aberdeenshire | Alastair Mutch
Housing Services
Manager
01569 768 540
alastair.mutch@aberdeenshire.gov.uk |
Grieveship Tenants and Residents association (90 households) in Stromness. Funding earmarked for Association to spend on external environment, e.g. to remove dog fouling, clear unkempt gardens. Residents monitor results and encourage other residents to maintain standards of area. | Orkney | John Richards
Assistant Director of Housing
01856 851 435
johnr@orkney.gov.uk |
Tenants Panel meets monthly and tenants representatives served on group reviewing anti-social behaviour procedures and policy. Tenants panel has organised seminar on anti-social behaviour and a visit to Dundee Families Project. | East Lothian | Ian Patterson
Service Manager, Community Housing Services
01620 827 544
ipatterson@eastlothian.gov.uk |
Embedded and robust tenant involvement. Working Group on anti-social behaviour is ongoing and Dundee Federation of Tenants Association plays a crucial part in this group which also comprises Council Staff, police and elected members. | Dundee | David Simpson
City Housing Manager
01382 434 342
david.simpson@dundeecity.gov.uk |
Individual Resident Survey prior to introduction of Community Concierges in West Edinburgh
( see section 16). | Edinburgh | Susan Bruce
Area Manager
0131 527 3801
susan.bruce@edinburgh.gov.uk |
Tenants Consultative Group meets in various venues throughout Highlands. Input via this group into the development of anti-social behaviour procedures tailored to geographically diverse areas. | Highland | Helen Ross
Housing Policy Officer
01463 702 865
helen.ross@highland.gov.uk |
Operational Procedures freely available to tenants and residents plus public meetings at the consultative stage. | North Lanarkshire | Matt Costello
Principal Investigator
01236 622 500
CostelloM@northlan.gov.uk |
Tenant lead Inspection of Housing Services:
Having successfully completed Inspections and Reports on Homelessness Services, Allocations Services and Repairs Services a group of tenants with independent advisers will be inspecting anti-social behaviour policies and procedures in spring 2003. | West Lothian | Penny Hasling
Quality Assurance Officer
01506-777305
Penny.Hasling@westlothian.gov.uk |
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