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Not Reinventing the Wheel... A Directory of Current Practice in Tackling Anti-Social Behaviour by Scottish Local Authorities
14 Mediation Services
Mediation can be an effective early intervention to prevent disputes getting out of hand and enabling those in dispute to reconcile their differences themselves, with skilled assistance. A variety of models exist - independent, "flying" mediators, in-house and hybrids of these. Any authority considering introducing mediation is advised to contact the Community Mediation Consultancy and Training Service ( see other sources of information on good practice).
Good Practice Model | Authority | Key Player |
SACRO managed independent community mediation services managed by full-time managers, assisted by a small number of full time mediators supported by a pool of well trained and skilled volunteer mediators exist in several authority areas. | East Lothian
Edinburgh
Aberdeen
Fife
Dundee
Perth & Kinross
(from April 2003) | See "other sources of information" for
addresses
Liz Cooper
Estates Manager
01577 867 615
LCooper@pkc.gov.uk |
In-house scheme run jointly by council and local Housing Associations. Selected staff are trained in mediation techniques. To ensure impartiality HA staff mediate council disputes and vice versa. | Inverclyde | Lesley Kerr
Housing Policy Officer
01475 712 540
Lesley.Kerr@inverclyde.gov.uk |
Joint one-year pilot scheme between two Ayrshire councils. To ensure impartiality staff from a variety of council departments, trained in mediation techniques mediate in their partner council's areas, one party must be associated with a council tenancy. | South Ayrshire |
Rob Jones
Housing Operations
Manager
01292 612 038
rob.jones@south.ayrshire.gov.uk
|
East Ayrshire | John Pilkington
Best Value Officer
01563 576 616
John.Pilkington@east-ayrshire.gov.uk |
In-house service with 10 trained mediators available to dedicate half a day per week to the service. Staff mediate outwith their own areas. Service is co-ordinated by ASI'ST ( see section 3). | West Dunbartonshire | Martin McKendrick
Assistant Team Leader
01389 608 999
martin.mckendrick@west-dunbarton.gov.uk |
Mediation Service set up in 1997, operated from Housing Service but independent of it. Available to all residents regardless of tenure. | South Lanarkshire | Cameron Mitchell
Tenant Participation Officer (Strategy)
01698 454 739
cameron.mitchell@southlanarkshire.gov.uk |
In-house service with referrals from Council, Police, three local Housing Associations, Procurator Fiscal, elected members, self-referral, local solicitors and health professionals. | Scottish Borders
(now Scottish Borders Association) | Mark Canavan
Neighbour Disputes Manager
01835 825 022
Mcanavan@scotborders.gov.uk |
There are also a number of fairly recently introduced
in-house schemes:
Renfrewshire - Co-ordinated by ASI'ST ( see section 3). | Renfrewshire | Bryan Healy
ASI'ST and
Mediation Manager
01505 325 030
bryan.healy@renfrewshire.gov.uk |
North Lanarkshire - Co-ordinated by ASTF
( see section 3). Begun in February 2002. | North Lanarkshire | Matt Costello
Principal Investigator
01236 622 500
CostelloM@northlan.gov.uk |
Clackmannanshire - Co-ordinated by Clackmannanshire Anti-Social Liaison and Mediation. (CALM). | Clackmannanshire | Lawrence Hunter
Service Manager
Housing Management
01259 452 681
Lhunter@clacks.gov.uk |
Falkirk Mediation Service is co-ordinated by FIRST ( see section 3) but operates from separate premises and has an independent logo and identity. Has Chartermark status. | Falkirk | Natalie Moore-Young
Conflict Resolution Manager
01324 503 698
natalie.mooreyoung@falkirk.gov.uk |
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