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Not Reinventing the Wheel... A Directory of Current Practice in Tackling Anti-Social Behaviour by Scottish Local Authorities
5 Helplines and Out-of-Hours Services
These tend to be run in conjunction with specialist teams (see sections 3 and section 4).
Good Practice Model | Authority | Key Player |
Out-of-hours service for people involved in cases being investigated by HIT. | Fife | Fiona Alder
Housing Investigations
Officer
01592 414 233
fiona.alder@fife.gov.uk |
Helpline operates 5.00pm - 9.00pm Monday to Friday with 24-hour cover at weekends. Directly accessible by members of the public. Leaflet "How to use the help-line" ensures it is widely publicised. There is a separate 24-hour helpline for cases where FIRST is considering legal action. | Falkirk | Natalie Moore-Young
Conflict Resolution Manager
01324 503 698
natalie.mooreyoung@falkirk.gov.uk |
Hotline in south Edinburgh jointly run by police and local housing office to enable members of the public to report crime and anti-social behaviour | Edinburgh | Susan Bruce
Area Manager
0131 527 3801
susan.bruce@edinburgh.gov.uk |
Helpline operates 5.00pm - 1.30am for advice and support with two staff on duty per night. Any resident can access for advice but only cases registered with NCU receive call-out visits. | Aberdeen | Raymond Barnett
Neighbour Complaints Unit Manager
01224 523 300
rbarnett@housing.aberdeen.net.uk |
A 24-hour helpline to offer advice to the public. Also co-ordinates and monitors call-out to cases registered with the Neighbour Disputes Officers. | East Ayrshire | John Pilkington
Best Value Officer
01563 576 616
John.Pilkington@east-ayrshire.gov.uk |
A 24-hour directly accessible helpline to offer advice to the public. Special out-of-hours number for cases registered with ASTF to request support. | North Lanarkshire | Matt Costello
Principal Investigator
01236 622 500
CostelloM@northlan.gov.uk |
A 24-hour helpline for cases registered with ASI'ST. | Renfrewshire | Bryan Healy
ASI'ST and Mediation Manager
01505 325 030
bryan.healy@renfrewshire.gov.uk |
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