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H. M. Inspectorate of Constabulary for Scotland
Relatively Speaking
A thematic inspection of Family Liaison in Scotland

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CONTENTS

Executive Summary
Summary of Recommendations
Chapter 1: Introduction
What is Family Liaison?
Coping with Trauma
Dealing with Diversity
Resourcing a Victim Focused Approach
Objectives and Methodology
The 'Chhokar Case'
Investigation of Death
Scottish Strategy for Victims
Chapter 2: Family Liaison To-Date
Development of Family Liaison
A Person Specification for FLOs
FLO Training in Scotland
Scottish Police Strategy
Murder Investigation Manual
Road Death Investigation Manual
ACPOS Racial Diversity Strategy
Lord Advocate's Guidelines to Chief Constables
Chapter 3: Service Provision
Leadership
Accountability/Organisational Structure
People
Selection & Recruitment
Training
Communication
Policy & Strategy
Strategic Documents
Criteria for Deployment
Family Liaison Mentoring
Murder Review Policies
Communication and Implementation
Partnerships & Resources
Number of Family Liaison Officers
Scottish Police College
National Crime and Operations Faculty
Other Agencies and Organisations
Working with Intermediaries
Processes
Selection and Appointment
Deployment
Co-ordination of Deployments
Briefings
Workloads
Understanding of FLO Role
Exit Strategies
Mobile Phone Provision
Family Liaison Support
Occupational Health Interviews
Family Liaison Co-ordinators Debriefings
SIO Support Interviews
Family Liaison Logbooks
Murder Reviews - Family Liaison
Results
Chapter 4: Victims' Views
Research Study
Introduction
Needs of the Families
Response of the Family Liaison Officers
Victim Research
Consultation
Chapter 5: Roles and Responsibilities of Other Agencies
Scottish Executive
Crown Office and Procurator Fiscal Service
Victim Information and Advice
Scottish Court Service
Victim Support Scotland
Witness Service
Voluntary Support Groups
Chapter 6: Conclusion
The Future
National Family Liaison Strategy
Appendix A: Secondment/Attachment Performance Review Form
Appendix B: List of Consultees
Appendix C: Glossary of Abbreviations

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