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Executive SummarySummary of RecommendationsChapter 1: IntroductionWhat is Family Liaison?Coping with TraumaDealing with DiversityResourcing a Victim Focused ApproachObjectives and MethodologyThe 'Chhokar Case'Investigation of DeathScottish Strategy for VictimsChapter 2: Family Liaison To-DateDevelopment of Family LiaisonA Person Specification for FLOsFLO Training in ScotlandScottish Police StrategyMurder Investigation ManualRoad Death Investigation ManualACPOS Racial Diversity StrategyLord Advocate's Guidelines to Chief ConstablesChapter 3: Service ProvisionLeadership Accountability/Organisational Structure People Selection & Recruitment Training Communication Policy & Strategy Strategic Documents Criteria for Deployment Family Liaison Mentoring Murder Review Policies Communication and Implementation Partnerships & Resources Number of Family Liaison Officers Scottish Police College National Crime and Operations Faculty Other Agencies and Organisations Working with Intermediaries Processes Selection and Appointment Deployment Co-ordination of Deployments Briefings Workloads Understanding of FLO Role Exit Strategies Mobile Phone Provision Family Liaison Support Occupational Health Interviews Family Liaison Co-ordinators Debriefings SIO Support Interviews Family Liaison Logbooks Murder Reviews - Family Liaison ResultsChapter 4: Victims' ViewsResearch Study Introduction Needs of the Families Response of the Family Liaison Officers Victim ResearchConsultationChapter 5: Roles and Responsibilities of Other AgenciesScottish ExecutiveCrown Office and Procurator Fiscal ServiceVictim Information and AdviceScottish Court ServiceVictim Support ScotlandWitness ServiceVoluntary Support GroupsChapter 6: ConclusionThe FutureNational Family Liaison StrategyAppendix A: Secondment/Attachment Performance Review FormAppendix B: List of ConsulteesAppendix C: Glossary of Abbreviations
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