The Scottish Government

• enhance community safety
• increase public confidence in Grampian Police
• develop Grampian Police as an organisation

• Display integrity and act within the law at all times
• Safeguard the rights of all members of the public
• Act without fear, favour, prejudice or ill-will
• Demonstrate civility, courtesy, impartiality, patience and restraint
• Adopt a common-sense approach to situations
• Use only such force as is necessary and justified
• Respond with sensitivity to the needs and aspirations of the whole community, irrespective of age, sexual orientation, ethnic, religious or social background

Increase public confidence:

• Value diversity
• Respond professionally
• Increase transparency

Develop the organisation:

• Value and develop staff

• Respect: we value each other and all members of our communities, showing understanding and appreciation of our similarities and differences
• Integrity: we are honourable and trustworthy, and always strive to do what is right
• Impartiality: we are always honest, truthful and open in our interaction with each other and with members of our communities. We treat everyone in a fair, sensitive and ethical manner
• Reliability: we are conscientious, professional, responsible and dependable in our dealings with each other and our communities
• Accountability: we are accountable in all that we do and submit ourselves to appropriate scrutiny
• Teamwork: we work as one team, making use of the range of diverse skills, abilities, roles and views available to us

• A prompt and professional response to your problem
• To be treated as an individual according to your needs
• To be dealt with by a competent and professional member of staff who is polite and courteous
• Your local Sergeant or Inspector to take responsibility for your area and your problems
• To access our services using the latest technology
• Police stations to be easy to access, welcoming and where you will be dealt with promptly and efficiently
• To be given details of other agencies who can assist or support you
• To be kept informed of the outcome of your enquiry or complaint

• Impartiality: decisions will be impartial, fair and timely and taken on an independent, objective and professional assessment of the evidence available
• Thoroughness: the investigation, preparation and presentation of cases will be carried out thoroughly, critically and accurately
• Integrity: the professional integrity of the Department's staff will be maintained by being open with the court, and fair and dispassionate in the prosecution of cases in court; disclosing to the defence any information considered material to the defence; preserving the confidentiality of reports and investigations
• Sensitivity: the Department will be sensitive to the needs of the public, including victims, next of kin and witnesses
• Co-operation: the Department will seek to maintain effective working relationships with other agencies in the criminal justice system
• Professionalism: the Department is committed to maintaining high quality performance by all staff

Chapter One includes the text: We act with integrity and account openly for our performance and our use of public resources

• Mutual respect
• Recognising and valuing diversity
• Personal responsibility
• Society's responsibility to all its members
• Capacity for change
• Capacity to work together to reduce conflict and repair harm

In striving to achieve SACRO's aims, all work with/by clients, staff, volunteers, Board members and others, will be based on the above values.

• Service to victims of crime
• Quality in everything we do
• Professionalism and ethics in all our work
• Innovation and the will to succeed
• Growth and development of volunteers and staff
• Continuous improvement in all that we do
• Developing and expanding our services to people affected by crime
• The views of our service users
• Equality, Diversity and Opportunity

• Prevent, detect and reduce crimes of most concern to communities and thereby improve community safety
• Make high profile policing a priority, and reduce anti-social behaviour and the fear of crime
• Reduce the number of road deaths and injuries
• Deliver a quality service by promoting high professional standards

Community Policing:

• Community concerns: identify and address community concerns by liaising effectively with community councils, area committees, elected members and other representative groups
• Visibility: provide an effective and visible presence in our community to provide reassurance and reduce the fear of crime
• Partnerships: further develop partnership working and participate in community planning and safety
• Advice and guidance: provide practice crime prevention and personal safety advice to our communities

Crime:

• Targeting crime: use all policing options to effectively target key crimes, criminals and emerging crime patterns
• Youth crime and disorder: identify and address youth crime and disorder
• Information and intelligence: use information and intelligence to identify existing and emerging crime patterns and direct resources to effectively target both crimes and criminals
• Partnerships and fear of crime: work closely and effectively with our partner agencies and the community to reduce the fear of crime
• Crime recording: to record crime ethically to agreed definitions
• Serious crime: to focus resources on the reduction and detection of serious crime

Drugs:

• Intelligence: sustain the high level of information and intelligence on drug misuse from all sources
• Enforcement: dedicate adequate resources to stifle the availability of controlled drugs in our community
• Education: participate in educating our communities, particularly our young people in accordance with national and local drug misuse strategies and trends
• Arrest referral: promote and participate in an arrest referral scheme

Road Policing:

• Intelligence: gather intelligence about driver behaviour and target suspected offenders; using intelligence, identify and target, through enforcement and road planning, locations where collisions are likely
• Enforcement: focus enforcement on driving behaviour most likely to cause crashes and casualties; participate in national campaigns to enforce key road traffic legislation; deal appropriately with those using unsafe vehicles
• Road safety advice: provide road safety advice focusing on children, young drivers and the elderly
• Road crime: gather intelligence about road crime traffic analysis; prepare and enforce intelligence packages about road crime

Quality of service:

• Finance: operate within an appropriately allocated budget; secure Best Value in the delivery of Policing Services
• Equal opportunities: to pursue equal opportunities in service delivery, recruitment, promotion, development and training regardless of race, gender or age
• Professional service: deliver a professional policing service in which the public has confidence
• Information Technology: make best use of IT
• Occupational health and safety: secure a healthy workplace and workforce
• Staff development: maximise staff potential through focused training and development

• To provide a reassuring police presence across the region
• To reduce domestic housebreaking
• To reduce road accident casualties
• To tackle the problems associated with the misuse of drugs
• To reduce offences involving violence, including violence in the home
• To tackle racist incidents
• To improve quality of service to the victims of crime
• To tackle car crime

Enhance community safety:

• Disrupt drugs supply and reduce demand
• Reduce street crime
• Reduce road casualties
• Reduce housebreaking
• Reduce domestic abuse and hate crime
• Tackle local problems

Increase public confidence in Grampian Police:

• Improve visibility and accessibility
• Support victims and witnesses
• Value diversity
• Respond professionally
• Increase transparency
• Highlight success

Develop Grampian Police as an organisation:

• Strengthen the front line
• Develop leadership capability
• Value and develop staff
• Promote efficiency
• Promote a healthy organisation
• Resource planning

• Combat drug dealing
• Reduce crimes of violence
• Reduce disorder in public places
• Target crimes of domestic housebreaking
• Reduce the number of road casualties

To achieve sustainable crime reduction:

• Prevent crime
• Sustain detection rate
• Support victims

To effectively tackle the supply and use of illegal drugs:

• Identify and detect people who supply illegal drugs
• Contribute to our partnerships to educate and maximise resources
• Contribute to our partnerships with other enforcement agencies in relation to importation and national trafficking

To target resources with a view to reducing road casualties and promote safer roads:

• Reduce road accidents and casualties
• Enforce safety legislation
• Contribute to our partnerships to improve road safety and educate the public

To provide public reassurance in the safety of our communities:

• Tackle anti-social behaviour and disorder
• Pursue a problem-solving approach
• Be responsive to the needs of vulnerable sections of our community
• Develop effective partnerships with Drug and Alcohol Forums and other agencies

• Community Policing
• Violent Crime
• Substance abuse
• Vandalism and public disorder
• Housebreaking
• Road safety
• Youth crime
• Victims' needs

To prevent ( Strategic Plan 2002-2005 says 'reduce') crime and respond to the needs of victims:

• Prevent crime
• Adopt a problem-solving approach
• Identify and arrest active criminals
• Disrupt identified patterns of crime
• Support victims

To tackle nuisance, disorder and vandalism in our communities:

• Vigorously tackle anti-social behaviour
• Provide a responsive service to vulnerable sections of the community
• Provide reassurance through publicity, information and direct contact
• Establish a clear partnership framework
• To reduce road casualties and increase safety on our roads:
• Reduce road casualties
• Make roads safer
• Educate road users

To tackle the illegal use of drugs:

• Identify and arrest people who deal in illegal drugs
• Provide effective education aimed at highlighting risks and reducing demand

To provide leadership, training and support to colleagues:

• Set the standards expected from all members of staff
• Equip staff for their job
• Maintain a healthy workforce
• Promote innovation and openness within the organisation

• Improve the delivery of justice by timely, efficient and effective investigation and prosecution of crime
• Secure public confidence including that of ethnic minorities in the prosecution system
• Give priority to the prosecution of serious crime, including drugs trafficking and persistent offenders
• Develop and provide services which meet the information needs of victims, witnesses and next of kin in co-operation with other agencies
• Ensure that all deaths reported to the PF are investigated appropriately and speedily
• Provide thorough, timely and independent investigation of complaints of criminal conduct by police officers

• Delivering ever better service
• Using technology
• Working with others
• Engaging the team

• To make Scotland a place where people are safer, and feel safer
• To have a fair and more efficient justice system that commands the confidence of its customers and the public
• To reduce offending and provide more and more effective non-custodial penalties

Force Objective 1 (prevent, detect and reduce crime)

• to increase the number of offences for 'supply and possession with intent to supply drugs'
• to increase the number of drug dealers reported
• to increase the number of drug seizures
• to increase the crime detection rate
• to reduce the number of crimes of violence
• to reduce the number of non-residential crimes of violence
• to increase the detection rate for crimes of violence
• to reduce the number of housebreakings
• to increase the detection rate for housebreakings
• to reduce the number of vehicle crimes
• to increase the vehicle crime detection rate

Force Objective 2 (high profile policing, reduce anti-social behaviour and fear of crime)

• to reduce vandalism
• to reduce the level of racially-motivated incidents per 1,000 population
• to increase the detection rate for racist incidents
• to reduce the number of calls relating to public disorder
• to increase the proportion of the public satisfied with foot patrol
• to increase the proportion of the public satisfied with mobile patrol

Force Objective 3 (road deaths and injuries)

• to reduce the number of road deaths and injuries
• to reduce the number of child road deaths and injuries
• to reduce the slight casualty rate

Force Objective 4 (quality of service)

• to maintain the proportion of 999 calls answered within 10 seconds
• to reduce the proportion of days lost to sickness per police officer
• to reduce the proportion of days lost to sickness per support staff member
• to reduce the number of complaints per 100 members of staff
• to increase the proportion of non-999 calls answered within 10 seconds
• to increase the proportion of Standard Police Reports to the Procurators Fiscal within 21 days
• to increase the proportion of Standard Police Reports to the Reporter to the Children's Panel within 14 days
• to increase the proportion of urgent calls attended within target
• to increase the proportion of complainers reporting crime receiving updates
• to increase the proportion of complainers initially satisfied
• to increase the proportion of complainers satisfied overall
• to increase the number of domestic violence referrals

Community Policing:

• To achieve a satisfaction rate of 90% in relation to public satisfaction surveys (NPI)
• Police Officers to spend 66% of their duty time visible in the community
• Attend all relevant community meetings
• Respond to all community concerns
• To deliver Police Box training to every school that wishes to participate
• All victims of serious crime to be offered appropriate support

Crime:

• Reduce the incidence of reported crime
• Reduce the incidence of serious violent crime by 2.5% (linked to NPI)
• Reduce the incidence of housebreaking by 5% (linked to NPI)
• 80% of juvenile offender charge reports to be submitted within 14 days
• 60% of charge reports to be submitted within 21 days
• Increase the clear up rate of serious violent crime by 2% (linked to the NPI)
• Increase the number of intelligence submissions and AIMS packages
• Achieve a detection rate above the three year average in respect of group 1-4 crimes
• All minor non criminal matters involving juveniles to be dealt with by warning letter within 7 days

Road Policing:

• Reduce the number of people killed and seriously injured on our roads by 6% (linked to NPI)
• Reduce the number of people slightly injured on our roads by 1.5% (linked to NPI)
• Reduce the number of children killed or seriously injured on our roads by 9% (linked to NPI)
• Reduce the number of recorded instances of theft of and from motor vehicles by 8.5% (linked to NPI)
• Improve the clear up rate of theft of and from motor vehicles by 1% (linked to NPI)

Drugs:

• Obtain a higher number of effective intelligence submissions
• 100% requests for guidance/community education to be met
• Dealers - achieve a 12.5% increase in the number of drug supply offences reported (NPI)
• Seizures - achieve a 12.5% increase in the number of drug seizures (NPI)
• Arrest referral - introduce an arrest referral scheme by 1 March 2003

Quality of Service:

• To ensure spending does not exceed budget allocation
• To carry out service reviews as scheduled
• To achieve national targets with regard to racial diversity performance indicators
• To achieve a satisfaction rate of 90% in relation to public satisfaction surveys
• To answer 999 telephone calls within 10 seconds in 90% of identified emergencies
• Attendance in urban areas within 10 minutes in 90% of identified emergencies
• Attendance in rural areas within 20 minutes in 90% of identified emergencies
• To obtain accreditation in the Charter Mark award
• To reduce sickness absence
• To investigate all complaints thoroughly and address all learning points highlighted
• To maintain Investors in People recognition

To provide a reassuring police presence across the region:

• Increase the proportion of duty hours community constables spend in their community to 70%
• Maintain the number of offences reported and warning administered for drinking in public places to 252

To reduce domestic housebreaking:

• To reduce reported domestic housebreakings by 5% from 1363 to 1295
• To increase the number of detected housebreakings by 2% to 46%

To reduce road accident casualties:

• Reduce the number of persons killed or seriously injured by 6% from 229 to 215
• Offer the Pass Plus scheme to 200 young drivers

To tackle the problems associated with the misuse of drugs:

• To increase detections in relation to supplying controlled drugs by 6% to 552

To reduce offences involving violence, including violence in the home:

• Maintain a detection rate of 80% for assault
• Increase the number of domestic abuse cases where the Police take enforcement action by 5% to 32%
• Increase the number of detections for carrying offensive weapons by 5% to 463

To tackle racist incidents

• To increase detected crime-related racist incidents to 80% of those reported

To improve quality of service to the victims of crime:

• 95% of 999 calls to be answered within 10 seconds

To tackle car crime:

• To reduce the number of thefts from vehicles by 2% to 2549
• To reduce the number of stolen vehicles by 5% to 1044

Disrupt drugs supply and reduce demand:

• 20.5% increase in drug seizures set on 1998 figures (National target)
• 20% increase in the detection of supply and possession offences set on 1999 figures (NT)

Reduce street crime:

• 12% decrease of reported car crime incidents set on 2000-01 figures (NT)
• 1.5% increase in detection of reported car crime incidents set on the 1997/2000 average figures (NT)
• 5% reduction of assault and robbery incidents set on the 1997/2002 average figures

Reduce road casualties:

• 12% reduction of fatal/serious road casualties set on the 1994/98 average figure (NT)
• 16% reduction of child fatal/serious road casualties set on the 1994/98 average figures (NT)
• 3.2% reduction of slight road casualties set on the 1994/98 average figures (NT)

Reduce housebreaking:

• 7.5% reduction of domestic housebreakings set on the 1997/2000 average figures (NT)

Reduce domestic abuse and hate crime:

• 6.6% increase in the detection of racist crime set on 2000/01 figures (NT)
• 5% reduction in the number of repeat victims of domestic abuse on the 1999/2001 average figures

Improve visibility and accessibility:

• Increase the number of marked police vehicles by 10%

Support victims and witnesses:

• 100% referral of appropriate persons to the relevant Victim Support Scheme

Value diversity:

• 50% of staff to have received the programme of National Equal Opportunities Training Strategy training

Respond professionally:

• Attend 90% of Grade 1 incidents within 10 minutes in urban areas and 25 minutes in rural areas
• Attend 90% of Grade 2 incidents within 2 hours
• 95% of respondents to the Quality of Service survey to be satisfied with the treatment they have received

Strengthen the front line:

• Increase the number of officers in the Special Constabulary by 25 Special Constables

Value and develop staff:

• Staff appraisals to be completed within 60 days
• 75% of agreed developmental training needs which are identified in Personal Development Plans to be met within one year

Resource planning:

• Fill vacancies within one calendar month

Combat drug dealing:

• 10% increase in enforcement

Reduce crimes of violence:

• 9% reduction in volume of violent crime
• 60% detection rate

Reduce disorder in public places:

• 10% increase in the detection of vandalism and minor assault in public places
• 4% reduction in the volume of vandalism and minor assault in public places

Target crimes of domestic housebreaking:

• 17% reduction in the volume of domestic housebreaking
• 40% detection rate

Reduce road crash casualties:

• 12% reduction in the number of people killed and seriously injured
• 15% reduction in the number of children killed and seriously injured

Crime reduction:

• Achieve 64% overall detection of crimes in class 1-5
• Reduce serious violent crime by 3%
• Reduce domestic housebreaking by 2%
• Reduce car crime by 9%

Drugs:

• Increase number of drug seizures by 5%
• Increase number of detected offences for 'supply and possession with intent to supply drugs' by 3%

Road safety:

• Reduce number of people killed or seriously injured in road accidents by 5%
• Reduce number of children killed or seriously injured by 5%
• Reduce slight casualty rate by 2%

Community safety

• Increase overall feelings of safety in our communities to 80%
• 97% of 999 calls answered within 10 seconds
• 82% overall public satisfaction
• Limit complaints to maximum 11.5 per 100 officers

• To increase the number of detections for drug-related offences (possession) by 2%
• To increase the number of detections for drug-related offences (supply) by 2.5%
• To reduce the number of serious crimes of violence by 2.5%
• To reduce the number of housebreakings by 2%
• To increase the detection rate for housebreakings by 2%
• To reduce the number of vehicle crimes by 1.5%
• To increase the detection rate for vehicle crimes by 1.5% (or 2.5%, according to another part of the report)
• To reduce vandalism by 2.5%
• To increase detections for public disorder offences by 2.5%
• To increase the number of reported racist incidents by 10%
• To increase the detection rate for racially aggravated crimes by 3%
• To reduce road deaths and serious injuries by 2%
• To reduce road deaths and serious injuries involving children by 2%
• To reduce the number of people suffering slight injury in road crashes by 2%
• To reduce the proportion of time lost due to absence by 3%
• To achieve a public satisfaction rating of 80%

Percentage of Group 1-5 crimes cleared up:

• Maintain percentage of group 1-5 crimes cleared up at 41%

Serious violent crime:

• 5% reduction in serious violent crime recorded
• 2% increase in clear-up rate for serious violent crime

Domestic housebreaking:

• 5% reduction in domestic housebreaking recorded
• Maintain 20% clear-up rate for domestic housebreaking

Drugs:

• Increase by 6% drugs seizures
• Increase by 2% recorded crimes of supply and possession of drugs

Racist incidents:

• Increase by 5% the percentage of racist incidents cleared up

Car crime:

• 5% reduction in car crime recorded
• Maintain 19% clear-up rate for car crime

Road policing:

• 2% reduction in number of people killed/seriously injured
• 20% reduction in number of children killed/seriously injured
• 2% reduction in number of slight casualties

Sickness absence:

• Maintain percentage of police officers' working time lost at 5.3%
• Maintain percentage of support staff's working time lost at 5.1%

Complaints against the police:

• 5% reduction in number of complaints against the police

Quality of service:

• Increase by 2% satisfaction rate with initial police contact
• Maintain at 87% the overall satisfaction rate with the way the police dealt with the matter

Response times:

• Increase response times by 4%

To improve the delivery of justice by timely, efficient and effective investigation and prosecution of crime

• To agree by December 2002, targets covering the progress of cases through the criminal justice system
• To take action in 75% of crime reports within six weeks by 31 March 2005 and within five weeks by 31 March 2006

To secure public confidence, including that of ethnic minorities, in the prosecution system

• To conduct a public survey to monitor trends in public confidence in the prosecution service, commencing in 2003-04, with improvement targets to be implemented by 31 March 2004
• The new Inspectorate to conduct an independent review and report on the prosecution of racial crime to be published by 31 December 2005 and recommendations to be implemented during the following Spending Review period

To give priority to the prosecution of serious crime, including drugs trafficking and persistent offenders

• To implement recommendations of Quality and Practice Review Unit review of High Court prosecution relating to investigation and preparation of High Court cases by 31 March 2005 and implement fully those relating to the management of High Court cases at Court, which will be relevant to the review by Lord Bonomy, in the next Spending Review period
• To serve indictments in 80% of Sheriff and Jury cases that involve bail within nine months of first appearance on petition by 31 March 2005

To provide services which meet the information needs of victims, witnesses and next of kin, in co-operation with other agencies

• To communicate court bail decisions within 24 hours to 90% of victims in cases in which the accused has appeared from custody
• To develop a customer service satisfaction survey for the Victim Information and Advice Service by 31 March 2004 and achieve 85% satisfaction levels amongst those surveyed by 31 March 2005

To provide thorough, timely, and independent investigation of complaints of criminal conduct by police officers

• (a) to complete investigation of complaints of criminal conduct by police officers and advise complainer of outcome within 10 weeks of report to Procurator Fiscal in 60% of cases and within 12 weeks in 90% of cases by 31 March 2006; and
• (b) to achieve a 100% approval level of the quality of investigation and decision making in a random selection of complaints against the police cases examined annually by the Inspectorate by 31 March 2006

High Court of Justiciary:

• Average waiting period for solemn sentence appeals from date leave granted - 5 weeks
• Average waiting period for solemn conviction and sentence appeals from date leave granted - 10 term weeks
• Average waiting period for summary sentence appeals from date leave granted - 5 weeks
• Average waiting period for summary stated case appeals from date leave granted - 6 term weeks

Sheriff Courts:

• 85% of summary criminal cases disposed of within 20 weeks
• 95% achievement of the administrative standards set by the Lord President and the Lord Justice General for the Court of Session and the High Court of Justiciary
• 96% achievement of the administrative standards agreed with Sheriffs Principal for the Sheriff Courts
• 88% of courthouses meeting the 'Coming to Court' standards
• To meet the anticipated demand for sitting days - 31,500 in 2002-2003
• 75% customer satisfaction as measured by annual survey in 2002-2003

To make Scotland a place where people are safer, and feel safer:

• Further reduction in serious violent crime. The Scottish Police Service agreed a target in March 2002 to reduce serious violent crime by 5% by 2004. A new target involving a further reduction will be agreed for 2006
• Increase seizures of Class A drugs. The Scottish Police Service already has a targets to increase such seizures by 25% by 2004. A new target will be agreed for 2006
• Reduce fear of crime, or seriousness of worry about crime. Measures will be contained in the next Scottish Crime Survey due in 2004

To have a fair and more efficient justice system that commands the confidence of its customers and the public:

• 85% of summary cases completed in 20 weeks of first calling in the Sheriff Court by 2005-2006 (an extension of the SCS target noted above)
• Increase the percentage of those victims who want support having been offered or successfully sought that support by 12% by 2006

To reduce offending and provide more and more effective non-custodial penalties:

• Provide 6,300 prisoner places by 2005-2006
• Increase the number of prison rehabilitation programmes and approved activities by 40% to 1,500 by 2005-2006
• Provide capacity for 17,000 community disposals by 2005-2006, focusing on priority groups such as women, young people and drug users
• Accreditation Panel in place by 2003 to improve quality of community programmes with at least three offending programmes developed for accreditation by 2004-2005