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Narrowing The Gap
Police visibility and public reassurance- Managing public expectation and demand

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CONTENTS

Executive Summary
Summary of Recommendations
Chapter 1 What the Public Want
Qualitative Survey Findings
Reasons for Anxiety
The Need for Reassurance
Young People
Views of Minority Groups
Elected Representatives
Quantitative Findings
Police Visibility
Public Perceptions of Police
Community Consultation
Chapter 2 What the Police can Provide
Recognising the Gap
The Statutory Role of the Police
Core Roles and Responsibilities
Resource Deployment
Case Study: Strathclyde Police Cadet Scheme
Case Study: NYPD - Resource Deployment
Resource Inhibitors
Shift Systems
Absence Management
Case Study: NYPD - Absence
Court Attendance
Case Study: Netherlands
Training
Chapter 3 Visibility and Reassurance
Community Consultation
The People's Panel and Citizens' Juries
Current Methods of Engagement
Examples of Noteworthy Practice
Effective Community Consultation
Towards a More Strategic Approach
The National Intelligence Model
Case Study: Central Scotland Policing Management Unit
Problem Solving Policing
Case Study: Problem Solving Co-ordination Unit, Hamilton
NYPD Compstat - Myth and Reality
Police Visibility - Patrol
Case Study: RAC
Case Study: Differentiating the Patrol Function in Holland Initiatives
Special Constables
Community Wardens
Case Study: Grampian Police Traffic Wardens
Case Study: Comparison between Approaches in Renfrewshire and North Lanarkshire
Chapter 4 Public Reassurance
Media Relations
Public Relations
Marketing
Access
Call Taking and Call Management
A Single non Emergency Number
Case Study: NHS 24 Call Management System
Case Study: Geographic Information Systems, Holland
e-Policing
Police Premises
Chapter 5 Conclusion
Organisational Balance
Optimising Supply and Managing Demand
A Model for Policing
Related Future Studies

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