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Review of International Best Practice in Service Delivery to Remote and Rural Areas

DescriptionThis study reviewed examples of service provision to remote and rural areas in Europe, North America and Australia.
ISBNN/A (Web Only)
Official Print Publication Date
Website Publication DateOctober 23, 2002

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2002

REVIEW OF INTERNATIONAL BEST PRACTICE IN SERVICE DELIVERY TO REMOTE AND RURAL AREAS

Lews Castle College, UHI Millennium Institute, Stornoway, Isle of Lewis, Western Isles, HS2 0XR
The Scottish Centre for Information Research
The Institute of Rural and Island Studies and
Frank W. Rennie, Wolfgang Greller, and Mary Mackay

This document is also available in pdf format (372k)
CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE: Introduction
Aims and Objectives of the Project
Background
Methodology
Identification of good practice
Focus of the Report
CHAPTER TWO: Case Studies
Australian Rural Transaction Centres
The Hants Regional Development Authority - Enterprise Centre of Hants County
Legal Aid Queensland
Local Community Net, Finland
Multi-Service Rural Shops, Europe
CHAPTER THREE: Lessons and Conclusions
BIBLIOGRAPHY
ANNEX ONE
EXAMPLES OF SERVICES DELIVERED VIA INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)
EXAMPLES OF MOBILE SERVICES
EXAMPLES OF SERVICES DELIVERED VIA ONE STOP SHOPS
EXAMPLES OF SERVICES DELIVERED VIA PARTNERSHIPS

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

Further copies of this report are available priced 5.00. Cheques should be made payable to The Stationery Office Ltd and addressed to:

The Stationery Office
71 Lothian Road
Edinburgh
EH3 9AZ
Tel: 0870 606 5566
Fax: 0870 606 5588

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Page updated: Tuesday, April 4, 2006