ACTION | TARGET | MEASUREMENT | ACHIEVED/PROGRESS | HMIC SCOMMENT |
1. Increase public participation by encouraging the flow of information regarding illicit drug activity. | Obtain a higher number of intelligence submissions in respect of suspected drug dealers and users operating within our communities, than was obtained during 2000/01. | Number of dealers and users who are the subject of intelligence submissions compared with 2000/01 figures.
Number of telephone calls to Crimestoppers. | 5,019 intelligence submissions on drug dealers and users achieved so far compared with 5,817 for the previous year.
61 drug-related telephone calls. | With the force anticipating an increase in the final quarter of the year, target may yet be achieved.
Ambiguous responsibility re Crime-stoppers calls and unable to assess current against past performance. |
2. Increase the number and quality of information/intelligence submissions regarding drug abuse made by our staff | Obtain a higher number of quality intelligence submissions in respect of drug abuse, than 2000/01. | Number of dealers and users who are the subject of intelligence submissions compared with 2000/01 figures.
Number of target packages compiled in response to intelligence submissions. | See above.
68 target packages compiled in response. | See above.
No specific targets set/benchmarks by which to access target package rate. |
3. Dedicate resources to tackling those who are identified, through intelligence, as dealing in drugs. | 80% of targeted dealers to be reported for prosecution. | Number of dealers targeted and % reported for drug-related offences. | 55 dealers reported for prosecution. | No contextual data on number of dealers actually targeted so cannot assess progress toward this target. |
4. Direct resources towards those who abuse drugs in public areas | 100% of those who are identified as abusing drugs in public to be reported for prosecution. | Number of users identified compared with number reported for drug-related offences. | 281 individuals reported to the Procurator Fiscal. | No data on number of users identified nor those using drugs in public places so cannot assess progress toward this target. |
5. Participate in the strategy developed by the Drugs Action Team and the Scottish Drugs Enforcement Agency. | Progression of all aspects relating to police involvement. | Action taken in respect of each issues requiring a police response. | Actions required under the national initiatives organised by the SDEA; 4 targets as subject of activity; and 5 other operations. | No context by which to interpret progress on targets/measurement. |
6. Provide advice on drug abuse to those who request it and may be affected by it. | 100% of requests from those who may be affected by drug abuse to be provided with advice. | Number of requests made and met. | 100% of all 53 requests for drug advice have been dealt with. | Currently on target. However, results relate solely to current year preventing any assessment on e.g. past performance comparison. |
7. Train our staff in the identification of drugs and drug symptoms and drug related offences. | 100% of our staff to be trained. | Number of identified staff trained. | A drug information pack circulated to all police and support staff. | Assuming receipt of information pack equates to training then this target has been achieved. |
8. Continue to educate school children about the dangers of drugs. | 100% of requests to be met from schools seeking information and guidance regarding drugs. | Number of requests met. | No number forthcoming, but all requests have been met. | Currently on target. |
ACTION | TARGET | MEASUREMENT | ACHIEVED/PROGRESS | COMMENT |
1. Target the following offences:
Speeding.
Drink and drug driving.
Seat belt issues
Dangerous and careless driving
Disqualified driving | Reduce the number of people killed and injured on our roads.
Participate in national campaigns to enforce all legislation.
Through intelligence, target likely offenders and locations.
Submit a bid for financial support in pursuing additional speed enforcement measures.
Train staff to carry out field impairment testing for drug driving.
Reinforce the importance of prosecution of those who fail to wear their seat belts.
Reinforce the importance of prosecution of those whose driving represents a risk to other road users. | Comparison of casualty statistics with three year average.
Level of participation in national campaigns.
Number of offences detected.
Completion of a bid for funding support for speed enforcement.
Number of staff trained | 128 individuals were killed or seriously injured against an annual upper limit derived from the national 5 year target of 202 and the force target of 173.
Participation in 2 national campaigns.
1,048 offences detected compared with 903 for the equivalent period last year.
The bid was not completed due to 'national issues highlighting problems with funding'.
All MSFG staff up to and including Inspector level have been trained in Field impairment Testing to detect drug driving. | Generally a lack of continuity between Targets set and their ascribed Measurements.
Currently exceeding casualty target.
Unclear how to assess participation in 2 campaigns.
Unclear whether an increase or decrease on last year's figures was hoped for in terms of offences detected and to what offences figures refer.
Bid to be carried forward to 2002/03.
Training target appears to have been achieved. |
2. Provide road safety advice at all schools.
Provide cycling proficiency training at all primary schools.
Support the provision of Young Driver Schemes throughout D&G.
Identify and adopt opportunities to provide safety advice to the elderly. | 100% of schools to be provided with road safety advice.
100% of primary schools to be offered cycling proficiency training.
Young Driver Schemes to be available throughout the Force.
To identify and implement two methods of providing road safety advice to the elderly. | Percentage of schools provided with advice.
Percentage of schools provided with cycling proficiency training.
Number of Young Driver Schemes operated.
Number of mechanisms used to provide road safety advice to the elderly. | 100% schools provided with advice or assistance.
100% primary schools offered cycling proficiency training.
6 Young Drivers Schemes in operation.
3 mechanisms to provide road safety advice to the elderly (2 of which are force-specific). | Target achieved.
Target achieved.
Target achieved. |
3. Ensure that all concerns referred to the Police regarding road safety are assessed and an appropriate response provided. | 100% of concerns referred to the Police regarding road safety issues to be assessed and, where appropriate, actioned. | Number of concerns identified and addressed. | 207 concerns have been received and actioned so far this year. | Unclear whether this represents 100% of all concerns received. |
4. Provide a police response in relation to all roads planning issues. | 100% of requests for Police contribution to roads planning to be met. | Number of requests and percentage addressed. | No data provided. | No data. |
5. Devolve the responsibility for achieving casualty reduction targets to Divisions. | Responsibility to be devolved by 1 June 2001 and monitored. | | Devolvement in September 2001. | Devolvement has been achieved but not in the target time.
No data relating to monitoring. |
ACTION | TARGET | MEASUREMENT | ACHIEVED/PROGRESS | HMIC COMMENT |
1. Monitor the performance of the Force and identify issues or areas where improvements may be made. | Conduct a programme of audit, inspection, self-assessment and service reviews.
Introduction of remedial action where areas for improvement have been identified.
Collate monthly reviews of crime figures, road collision statistics, sickness absence, service delivery, financial information and other data.
Collate quarterly Performance Indicators and Force Action Plan updates. | Availability of reports and examples of action taken to respond to concerns identified. | Standard Monthly Audits: SCRO, new charges and disposals, RTA Statistical Reports, Fixed Penalty Tickets, IMAGE System, Standard Prosecution Reports, Warrants, Force Activity Snapshot, Performance Information, Court Attendance Survey, Staff Survey.
Inspections: Force Activity Snapshot, SCRO, Service Review Programme, and other HMIC Protocols.
Self-assessment: EFQM, Quick Check.
Remedial Action: Service Review Programme revised. Policy Papers leading to Policy Practice. Collation of statistical data in the Monthly Performance Information Briefing Schedule | Targets achieved.
(See also Best Value Joint Inspection) |
2. Identify examples of good practice and incorporate them within our organisation where appropriate. | All examples of good practice which would assist in the operation of our Force to be introduced, if appropriate and financially viable. | Examination of internal and external operations compared with number of impact of new working practices introduced. | Examples provided of good practice identified and applied to the Force's working methods. | Target achieved. |
3. Respond to identified emergencies quickly and safely. | Answer 999 telephone calls within 10 seconds in 90% of cases.
Attendance in urban areas within 10 minutes in 90% of identified emergencies.
Attendance in rural areas within 20 minutes in 90% of identified emergencies. | Examination of response times compared with targets. | Target not achieved due to seasonal conditions over the winter in rural areas. | Target not achieved |
4. Provide a high level of service to those who require assistance. | To achieve public satisfaction rates in excess of 90% in respect of contact with us. | Examination of customer satisfaction surveys compared with targets. | 87% rate of satisfaction for initial contact with force, 84% with overall contact (78% return rate from 250 questionnaires). | Ambitious target not achieved. Nevertheless the force has achieved a rise in satisfaction with overall contact, from 80% in previous year. |
5. Provide all staff with an equal opportunity to learn and develop. | 90% of relevant supported requests on staff development plans to be met.
Meet the Investors in People standards. | Proportion of supported staff development plan requests met.
Retention of Investors in People Award. | April = 22; Sept = 23.8%; May = 22.7%;
Oct = 26%; June = 23.3%; Nov = 34%;
July = 25.3%; Dec = 33.3%.
Aug = 11% (CS Spray training)
Unconditional award of liP status. | Unclear whether these proportions relate to relevant requests. If they do, then target not achieved.
Target achieved. |
6. Recruit and retain a workforce which reflects the diversity of our community. | Staff profile to reflect or exceed the proportion of the minority ethnic population of the area. | Quarterly reporting from recruiting and staff statistics. | As of Dec 2001: two police officers and two special constables of minority ethnic background = 0.5% and 1.9% of all staff in each category respectively, against a local area minority ethnic population of 0.7%. | Taken together, 4 minority ethnic members of D&G equate to 0.5% of the fore strength (inc. Specials) _ target not achieved.
An absence of minority ethnic support staff is noted. |
7. Explore the use of technology to provide a higher level of service to the public and to the Force. | Consider the introduction of IT systems which have the potential to provide a better service. | Number and type of systems considered with a cost/efficiency analysis. | Installation of one new system _ CJX equipment _ which will eventually be expanded. | Unclear how many and what type of systems were considered with a cost/efficiency analysis, in terms of Measurement, but initial anticipation is for savings from the one system that has been installed, suggesting that the Target has been achieved.
Again a discrepancy between Measurements and Targets. |
8. Monitor Force spending. | Ensure the budget is managed effectively and efficiently to remain within spending limits. | Monthly finance reports. Quarterly Inventory Audit. | Target achieved. | SEE FINANCIAL RESOURCE MANAGEMENT SECTION. |