This item was published during the term of a previous administration that ended in April 2007
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Local Charter Mark achievers
20/10/2003
Public service providers from across Scotland were
hailed as shining examples of excellence in the delivery of
customer-focused public services by the Minister for
Finance and Public Services Andy Kerr today.
Eighty-three public sector bodies achieved the Charter
Mark standard in 2002 - the largest ever number in a single
year. Charter Mark is the government's benchmark for
recognising and encouraging excellence in customer-focussed
public service.
The Charter Mark achievers represent a host of
organisations throughout Scotland, and span a diverse range
of services. Praising the success of award recipients at a
reception in Glasgow, Mr Kerr said:
"The Executive is committed to delivering excellence in
public services. That means delivering the excellent public
services that people expect and deserve 96 and ensuring
those services match the needs of individuals and
communities.
"That is exactly what Charter Mark is about. Each and
every Charter Mark holder has shown an outstanding level of
commitment to improving the delivery of our public
services.
"What impresses me so much about Charter Mark is that it
focusses on results. It acknowledges the collective efforts
and imagination of those whose work has delivered tangible
benefits to their communities.
"It is not an easy target to meet and there are 10
different standards to be attained, including, for example,
making services equally available to every member of the
public and making it easier to seek redress if standards
fall short.
"These public service providers in are outstanding
examples of excellence in public services. They have set
the benchmark that other bodies should be striving to
meet."
198 Scottish public service providers currently hold a
Charter Mark
award. After three years, Charter Mark-holding
organisations are reassessed to ensure they are maintaining
the standard.
To reach the Charter Mark standard, organisations must
demonstrate that
they meet ten criteria:
Set standards of service
Be open and provide full information
Consult and involve
Encourage access and the promotion of choice
Treat all fairly
Put things right when they go wrong
Use resources effectively
Innovate and improve
Work with other providers
Provide user satisfaction
The Charter Mark scheme has recently been revised to cut
out duplication and overlaps between the 10 criteria
without diluting the standard required to achieve Charter
Mark status in any way. This means that organisations
applying for the Charter Mark standard from 2004 will have
more straight forward, but equally tough, process to follow
to meet the criteria.
The award recipients in Lanarkshire are:
Clydeview School, Motherwell
Dalziel High School, Motherwell
Dunbeth Nursery Centre, Coatbridge
Newarthhill Primary School, Motherwell
St Mary's Primary School, Coatbridge
St Maurice's High School, North Lanarkshire
St Patrick's High School, Coatbridge
Inland Revenue, Accounts Office, Cumbernauld
Lanarkshire Primary Care NHS Trust, Udston Hospital,
Hamilton Lanarkshire Primary Care NHS Trust, Kilsyth
Victoria Memorial Community Hospital North Lanarkshire
Council, Cash Collections and Municipal Bank, Finance
Department, Motherwell North Lanarkshire Council, Community
Alarm Service, Coatbridge North Lanarkshire Council, Social
Work Department, East Stewart Day Centre, Coatbridge North
Lanarkshire Council, Education Resource Service, Coatbridge
South Lanarkshire Council, Licensing Section, Hamilton
North Lanarkshire Council, Mitchell Street Children's Home,
Airdrie North Lanarkshire Council, Motherwell Heritage
Centre, Motherwell North Lanarkshire Council, Quality
Development Service, Coatbridge South Lanarkshire Council,
Registration/Area Office Services, Hamilton South
Lanarkshire Council, South Lanarkshire District Court,
Hamilton North Lanarkshire Council, Summerlee Heritage Park
North Lanarkshire Council, Supported Employment Service,
Motherwell
The award recipients in Renfrewshire are:
Park Mains High School, Erskine
Pre-five Primary Community Partnership, Paisley
Rashielea Primary School, Erskine
Renfrewshire Council, Licensing Section, Paisley
Renfrewshire Council, Corporate Service Department,
Paisley Renfrewshire Council, Economic Development, Paisley
Renfrewshire Council, Housing Repairs Service, Paisley
Renfrewshire Council, Social Work Department, Johnstone Day
Centre, Johnstone Renfrewshire Council, Libraries, Paisley
Renfrewshire Council, Regristration Service, Paisley
Renfrewshire Council, Renfrewshire Arts, Paisley
Renfrewshire Council, Renfrewshire Leisure Limited, Paisley
Renfrewshire Council, Roads and Transportation Service,
Paisley
The award recipients in Dunbartonshire are:
The Medical Centre, Alexandria
The award recipients in Glasgow are:
Anniesland College, Glasgow
University of Strathclyde, Careers Service, Glasgow
South Glasgow University Hospitals NHS Trust, Cardiac
Rehabilitation Centre, Glasgow North Glasgow University
Hospitals NHS Trust, Day Ward 25 and Surgical Assessment
Service, Glasgow Greater Glasgow Primary Care NHS Trust,
the Sandyford Initiative, Glasgow Scottish Enterprise
Customer Relations, Glasgow
The award recipients in Inverclyde are:
Inland Revenue, Scotland West Area, Greenock
The award recipients in Ayrshire and Dumfries and
Galloway are: Dumfries & Galloway Police North Ayrshire
Council IT Services, Irvine Ayrshire, Dumfries &
Galloway District Employment Service Ayrshire, Dumfries
& Galloway District Benefits Agency
The award recipients in Fife, Tayside and Central are:
Fife College of Further & Higher Education,
Kirkcaldy
Tayside Police
Fife Acute Hospitals NHS Trust, Paediatric Ambulatory
Care Unit, Kirkcaldy Dunfermline Sheriff Court Fife Council
Housing Energy Management Service, Glenrothes Jobcentre
Plus, Dunfermline Tayside District Employment Service,
Dundee HM Prison and YOI Catering Department, Glenochil,
Tullibody Independent Living Services, Alloa Falkirk
Council Catering Services Falkirk Council Helpline &
Mediation Services Stirling District Council Housing &
Building Services
The award recipients in Highland and Aberdeenshire are:
Mearns Academy, Laurencekirk
Grampian Police
Scotland North District Inland Revenue, Peterhead
Grampian Primary Care NHS Trust Library Services,
Aberdeen Scottish Ambulance Service North and West
Division, Inverness Sheriff Clerk's Office, Aberdeen
Highland Council Service Point Network, Inverness
The award recipients in Edinburgh and the Lothians are:
The Action Group, Edinburgh
City of Edinburgh Council, Currie Community High
School
Inland Revenue, Enforcement Section 96 Scotland
West Lothian Healthcare NHS Trust, Cardiac
Rehabilitation Service West Lothian Council, Ability Centre
Support Services City of Edinburgh Council Housing
Department, Building Design Services West Lothian Council
Education Services, Continuing Professional Development
Unit West Lothian Council, Council Information Services
West Lothian Council, Development Control Unit City of
Edinburgh Council Housing Department, Development Division
West Lothian Council, Domiciliary Care City of Edinburgh
Council Housing Department, Edinburgh Stair Partnership
City of Edinburgh Council Housing Department, Grants &
Applications City of Edinburgh Council Housing Department,
Homelessness Services City of Edinburgh Council Housing
Department, Housing Quality Team Registers of Scotland
Executive Agency, Lothian West & North Edinburgh
District Benefits Agency