Section 7: Our Charging Policy
Information available free of charge
Unless otherwise stated in section 13 (which describes the information we make routinely available), all information contained in this publication scheme is available from us free of charge where it can be downloaded from our website ( www.scotland.gov.uk) or where it can be sent to you electronically by email. If you do not have access to the internet and a printer, you can request a single print-out of a document free of charge from us or hard copy publications may be available subject to a charge (see the section below).
Information and advice which is specifically published for the general public, such as public information leaflets and advice on changes to the law will be available for free in multiple copies of printed form, with copies also available to download free of charge from our website.
Information available on payment of a charge
Requests for multiple print-outs of material on the web-site or for multiple hard copies may attract a charge for the cost of printing and/or photocopying and the postage costs of sending the information by first class post. Where charges are to be applied for multiple print-outs and/or photocopies, these will be charged at 10p per A4 side of paper.
Where either single or multiple print-outs or photocopies are not sufficient, hard copy publications may be available but may be charged at a cover price (which will depend on the format and type of document) or incur costs for printing. Postage and packaging costs may also be charged, as charged by the Royal Mail.
In the event a charge is to be levied, you will be advised of the charge and how it has been calculated. Information will not be provided to you until payment has been received.
Under the Disability Discrimination Act we have a duty to provide services, including making information physically accessible when providing it. This may for example involve producing it in a larger script or different format where it is practicable to do so. The costs of this will be met by the Scottish Government.